Travis Campbell Email & Phone Number

El Dorado Hills, CA, US

Gold River, California, United States

• Manages and maintains IT infrastructure for diverse clientele. Ensures client satisfaction by providing proactive maintenance, and technical support. Collaborates with internal team and clients to execute IT projects.
• Administered and maintained various hypervisors (ESXi, Hyper-V, Proxmox) for clients. Implemented and configured numerous windows server virtual machines to fulfill diverse client needs.
• Conducted a comprehensive overhaul of documentation across multiple client environments, including the development of detailed network diagrams and day-to-day support procedures.
• Operated daily within a high-volume Autotask ticketing system by efficiently prioritizing and implementing effective scheduling strategies while maintaining service level agreements (SLAs).
• Developed PowerShell scripts to enhance team efficiency in managing Exchange Online mailboxes, including automating the investigation of mailboxes for malicious forwarding rules and streamlining the process of adding.

Folsom, California, United States

• Handles installation, setup, and management of enterprise servers for designated labs at Intel campus (Folsom, CA) as well as processing server related support tickets for Solidigm engineers.
• Installed physical servers in data center racks, ensuring all proper hardware connections. Deployed VMware ESXi on hosts and configured virtual machines to run all versions of windows and many Linux distributions.
• Processed and resolved server related support tickets encompassing errors pertaining to operating systems, physical drives, and network drives.
• Collaborated with inventory team to ensure the real-time accurate tracking of hundreds of products under test as they are added, removed, and swapped between servers within various labs.
• Regularly expanded upon internal knowledge base as well as implemented a procedures page to provide support for current and future lab support team members.

Folsom, California, United States

• Manages IT Services provided in shop and on-site to retail and business clients. Including sales, service, and inventory management as well as supervising and developing new technicians.
• Diagnosed issues with client servers, workstations, and networks to solve complex problems and maintain system functionality and reliability.
• Simultaneously serviced multiple systems by efficiently balancing all necessary steps to reach a thorough completion of each system.
• Performed exhaustive research for challenging repairs and visually documented each step to ensure smooth operations.
• Leveraged Python, PowerShell, and Batch to develop scripts for automating repetitive tasks, increasing efficiency for internal team and clients.

Rancho Cordova, California, United States

• Handles day-to-day store operations including sales, service, opening and closing.
• Accurately diagnosed, repaired and thoroughly tested all types of consumer electronic devices from brands such as Apple, Samsung, Lenovo, HP, Microsoft and Sony.
• Simultaneously diagnosed, repaired and tested multiple electronic devices with frequent deadlines while handling customer inquiries via phone and in person.
• Presented diagnosis to customers and curated options for repair while advising customers on the advantages and disadvantages of each option.
• Accurately recorded all steps taken during a repair process in order to ensure a seamless transition to fellow team members.