CFI / CFII / MEI

Provided onsite and remote support for 500+ users at multiple locations, desk side and with remote management tools. Worked on team of 3 to provide troubleshoot and resolve network and server related issues. Assisted with server migrations and deployment maintenance. Wrote scripts to automate configuration changes. Educated peers on Active Directory use and management, PowerShell, and scripting. Stood up multi member Hyper-V cluster with shared storage. Performed multi-site DC migration and upgrade. -Created multiple batch and Powershell scripts to increase efficiency and reduce time to complete tasks-Initiated and streamlined machine imaging process. Reduced build time while increasing consistency

Provided front line support to 50K+ users using SCSM and related tools. Performed troubleshooting and problem resolution with consistently high customer feedback. Provided mentoring to peers while maintaining high performance standards. Wrote PowerShell scripts to increase team efficiency and work output. -Consistent highest ticket close rate on team

In this position I supported 3500 users deskside or using remote technologies. Performed permissions and data management. Assisted with server maintenance and management. Streamlined help desk processes to allow quicker and more effective problem resolution. Assisted with image deployment process and provided feedback to optimize end user experience.

Duties include customer service, answering customer calls, as well as managing and prioritizing incoming customer requests. Additional duties include customer account maintenance and management and financial record keeping.

Duties included monitoring and responding to user submitted tickets. Troubleshooting and resolution performed on Windows 7, Microsoft Office 2010 and related peripherals via remote desktop or in person. Responsible for building and deploying system images, installing and configuring user workstations and tracking and managing inventory and assets.

Air Force Specialty Code: 2A353, Tactical Aircraft Maintenance JourneymanHonorably Discharged - December, 2011Hold SECRET security clearance. Certified under Nuclear Personnel Reliability Program. Excelled in all duties, testing and academics.A-10 Phase Inspection; Tucson, ArizonaOctober 2010 - December 2011Duties included performing isochronal inspections on A-10 attack aircraft, including major component removal and replacement, performed operational checkouts, troubleshooting and maintenance documentation.Senior Weapon System Controller; Aviano, ItalyMay 2009 - October 2010Duties included monitoring mission capable status, scheduled maintenance and flight planning of 50 F-16 aircraft, while on and off station. Briefed senior leadership on status and flight effectiveness. Disseminated information in quick and efficient manner through multiple outlets. Monitored and counseled subordinates on proper job related procedure, conduct and work habits. Extensive use of Microsoft Office programs, Excel in particular.Assistant Dedicated Crew Chief; Aviano, ItalyMarch 2007 - May 2009Duties included oversight of F-16 tactical aircraft, hydraulic, pneumatic, airframe, flight control, engine and start systems; landing gear periodic maintenance, servicing, troubleshooting and component removal and replacement.

Responsibilities included the installation of computer systems and the coordinating peripheral and various software packages. Printer, scanner and fax maintenance. Minor problem resolution. Web page design and maintenance.