Travis Coates

Travis Coates Email and Phone Number

CEO, Americas and Asia Pacific @ Transcom
Salt Lake City, UT, US
Travis Coates's Location
Salt Lake City, Utah, United States, United States
Travis Coates's Contact Details
About Travis Coates

Experienced senior executive and servant leader with a demonstrated history of developing and leading high-performing, award-winning teams. Customer experience and Contact Center operations expert with experience leading very large organizations (40k+ people) across North America and the Philippines.

Travis Coates's Current Company Details
Transcom

Transcom

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CEO, Americas and Asia Pacific
Salt Lake City, UT, US
Website:
transcom.com
Employees:
16551
Travis Coates Work Experience Details
  • Transcom
    Ceo, Americas And Asia Pacific
    Transcom
    Salt Lake City, Ut, Us
    View
  • Transcom
    Ceo, Americas & Asia Pacific
    Transcom Sep 2023 - Present
    Stockholm, Se
    Responsible for growth and delivery across the Transcom Americas and Asia Pacific foot print.
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  • Transcom
    Global Chief Operating Officer
    Transcom Sep 2022 - Present
    Stockholm, Se
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  • Teleperformance
    Chief Operations Officer
    Teleperformance Mar 2019 - Feb 2021
    Paris, Île-De-France, Fr
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  • Teleperformance
    Managing Director, Philippines
    Teleperformance Jan 2014 - Mar 2019
    Paris, Île-De-France, Fr
    As the Philippines country head, Travis was accountable for all operations and functions in country. He led the organization through 3 separate acquisition integrations; growing the organization from ~20,000 teammates in 2014 to over ~40,000 in 2019.In 2018 Teleperformance was the 1st Philippines BPO to achieve Great Place to Work© certification, followed up with recertification in 2019 & 2020. We achieved the best employee retention rates in our history. Delivered positive top line growth and profitability improvements. Expanded our geographic footprint, providing job opportunities in provincial areas. And we built a results driven, high performing team recognized with numerous industry awards and accolades.
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  • Teleperformance
    Executive Vice President, Advanced Services Division
    Teleperformance Oct 2011 - Dec 2013
    Paris, Île-De-France, Fr
    Responsible for leading over 6,000 employees supporting multiple clients and lines of business across four sites in Florida, Louisiana, and Michigan.Travis helped guide the organization through the final phases of an acquisition integration including driving Teleperformance practices and standards. We launched numerous new accounts and lines of business as well as launched a new site in Michigan.
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  • Teleperformance
    Vice President Of Client Services, Philippines
    Teleperformance Aug 2009 - Oct 2011
    Paris, Île-De-France, Fr
    Travis led the client services organization for Teleperformance Philippines which included building client relationships, launching new programs, ensuring contractual compliance, developing financial projections and budgeting, and strategic planning.
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  • Teleperformance
    Director Of Client Services
    Teleperformance May 2006 - Aug 2009
    Paris, Île-De-France, Fr
    Travis was responsible for leading a team of geographically dispersed account managers and providing day-to-day client services and operational leadership. Managed global technical support and customer service programs in the US, India, and the Philippines. Responsible for interfacing and coordinating internal support groups including Workforce Management, Reporting, IT, Operations, and Recruiting as well as acting as the liaison between these groups and the client. Accountable for driving revenue in excess of $55M as well as overall P&L management.
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  • Expedia, Inc.
    Manager, Decision Support
    Expedia, Inc. Jul 2002 - May 2006
    Seattle, Wa, Us
    Responsible for providing reporting, analytical, and planning support within a multi-business unit, multi-center environment with both in-house and outsourced contact centers. Provided long term cost of sales and contact volume forecasting for multiple business units. Drove contact center strategy through the analysis of contact drivers and key performance indicators. Championed the implementation of contact center technology including reporting and analytics solutions and call routing platforms.
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  • Starband, Inc.
    Manager, Call Center Operations
    Starband, Inc. May 2000 - Jul 2002
    StarBand, a division of Gilat Satellite Networks, provided highspeed broadband satellite internet connectivity to rural customers via VSAT and Gilat's KU band satellites. Early backers included Microsoft and Dish Network.Responsible for Contact Center Operations in a startup environment, including forecasting contact volume and resource requirements; scheduling and staffing; reporting and analysis; and real-time performance management. Managed the development of Siebel's CRM solution in addition to customer and dealer facing knowledge management tools. Developed partnerships with outsource vendors to enable staff scalability and business continuity.
  • Packard Bell Nec
    Sr. Manager, Service & Support
    Packard Bell Nec Oct 1995 - May 2000
    Responsible for implementing and managing customer support strategy for the NEC, ZDS, and Packard Bell consumer and commercial customer bases. Managed 200+ agents providing multi-channel customer support. Drove product improvements through "Voice of the Customer" feedback and contact driver analysis. Developed the NEC Major Accounts group who provided support to high-profile, high-value corporate accounts.
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Travis Coates Skills

Outsourcing Call Centers Crm Operations Management Strategy Workforce Management Management Vendor Management Performance Management Contact Centers Training Leadership Recruiting Customer Experience Strategic Planning Analysis Bpo Program Management Process Improvement Customer Retention Forecasting Customer Satisfaction Customer Service Business Process Improvement Project Management Start Ups Quality Management Account Management Sales Networking Decision Support Knowledge Management Call Center Service Level Management Change Management Service Delivery Technical Support Analytics Routing Product Management Solution Selling P&l Management Offshoring Quality Assurance Business Strategy Cross Functional Team Leadership Business Development Project Planning Telecommunications Team Leadership Team Management Inbound Marketing Telemarketing

Travis Coates Education Details

  • University Of Phoenix
    University Of Phoenix
    Business Administration

Frequently Asked Questions about Travis Coates

What company does Travis Coates work for?

Travis Coates works for Transcom

What is Travis Coates's role at the current company?

Travis Coates's current role is CEO, Americas and Asia Pacific.

What is Travis Coates's email address?

Travis Coates's email address is al****@****ail.com

What is Travis Coates's direct phone number?

Travis Coates's direct phone number is 801-257*****

What schools did Travis Coates attend?

Travis Coates attended University Of Phoenix.

What skills is Travis Coates known for?

Travis Coates has skills like Outsourcing, Call Centers, Crm, Operations Management, Strategy, Workforce Management, Management, Vendor Management, Performance Management, Contact Centers, Training, Leadership.

Who are Travis Coates's colleagues?

Travis Coates's colleagues are Maria Patricia Gallardo Marrufo, Janvi Tripathi, Gretchen Arino, Igor Shadrin, Jayson Vicedo, Ali Ahmed, Josh Watkinson.

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