Operate as a team leader to ensure efficient operation of the service center, maximize profitability and business growth while providing superior customer service. Responsible for all aspects of the operation including managing operation supervisors, touch labor employees, sales and administrative employees, hiring, scheduling, developing, disciplining, motivating and coaching all employees in the service center. Maintain the tractor and trailer fleet and the facility. Understand and apply contractual labor rules to touch labor employees while maintaining a personal sales territory of $2.1M in revenue. Presented with the President’s Club Award in 2016 and 2017 for be a top 10% producer of profitable business. Also awarded with the Presidential Quality Award in 2017, the highest level of award a service center can achieve, based on quality, growth and profitability. Member of the regional quality council. Recognized in 2019 for having the number 1 office in the system based on several office functions and factors.

Delivered integrated solutions for complex supply chain challenges while being a creative problem solver. Excelled in this through using designed questioning techniques to develop new active account business, as well as, growing the assigned existing account base. Developed a comprehensive understanding of the customer’s business model and their unique challenges to growth within their marketplace. Excelled in business-to-business sales to all sizes of companies, including manufacturers, distributors and small family run operations. Achieved profitable growth of over 84% and earned a Master Sales Award in 2013. Managed 100+ accounts is several industries such as retail, manufacturing, construction, food and beverage.

Completed the Training and Selling Power Magazine’s nationally acclaimed management training program. Observed and assisted supervisors on multiple operational shifts while learning the front line roles of the industry. Managed several shifts under the supervisor’s tutelage, gained new insight into safety, maintenance, and transportation procedures. Followed up the operations exposure with learning the sales aspect of the transportation industry. Accompanied other account managers on client presentations, entertainment activities, and pricing negotiations. Learned the dynamics of proactively managing accounts in the transportation industry.

Insured customer satisfaction through accurate and complete quality records including – quality of analysis certificates, delivery schedules and all other required documentation. Coordinated production to match customer orders to ensure just-in time delivery in order to meet customer expectations. Remained single point of contact throughout order origination to customer receipt.

Promoted from laborer position to training, leading, and managing summer help, provide hands on instruction to new summer help. Teamed with management to ensure fulfillment of all services and quality goals, while completing single and team projects, operating equipment and tools. Built great relationships with clients through various interactions and providing superior customer service. Contributed detailed, quality training for diverse groups of employees; demonstrated patience with new employees and provided assistance during busy periods. Discussed business planning and strategies with upper management.