Technical Director
CurrentAs the Technical Director of CMIT Solutions my responsibilities are as follows:- Oversee the direction and strategy of support services to ensure the success of the company and maximize profit margins- Provide vision, strategy, and execution of processes to drive award winning customer service; including measurable metrics, KPIs and operational standards- Oversee all support service teams, lead the strategic development of the services provided and exceed the clients expectations- Maintain a strong relationship with the technical teams, vendors/partners and the client executives- Foster a good relationship with business executes by determining business objectives, clear scope of work, acting as a trusted advisor, and ensuring cost-effective delivery of such services to meet the need- Facilitate best practices in conduct, technical knowledge and process management- Identify and outline project plans to meet strategic and operational needs- Implement best in-class technology solutions to meet business goals- Identify ways to improve processes and reduce costs- Develop a long-term IT roadmap to stay current with business needs and ongoing technology trends- Generate KPI and status reports to executive and team leaders related to the ongoing status and performance of their technology services