• Track and manage issues, improvements, and new modules through JIRA.• Use Cloudforge and SVN to commit changes to various repositories of our products, as well as to track the history of the codebase, and identify the cause of various issues.• Participate in Scrum development, including daily Scrum, sprint planning, and retrospective meetings.• Discuss solutions with team members in order to better understand the product structure and philosophy.• Communicate with technical and non-technical staff to resolve complex issues.• Use relational database queries to analyze data integrity and completeness.• Troubleshoot nuanced issues in a 20+ year-old program that has hundreds of entry points for custom code to be executed at runtime in live systems. • Use JIRA to submit requests for new features, including detailed mockups and desired workflow.• Use Microsoft Teams for intra-office communication and coordination with teammates.

• Provide advanced issue escalation and steps to resolution to Technical Support Engineers.• Improve, debug, and develop new features for the primary tool used by Technical Support Engineers to access backend data on live and test customer systems.• Isolate cause of errors to resolve data issues, or inform development of problematic code.• Create custom reports using T-SQL and FoxPro to gather and display desired data for performance metrics, accreditation, and research purposes.• Robustly manage tickets through JIRA(up to 70+ open at a time).• Communicate with technical and non-technical staff to resolve complex issues.• Manage the needs of high value, high expectation customers to establish trust in the company.• Utilize relational database queries to analyze data integrity and completeness.• Troubleshoot nuanced issues in a 20+ year-old program that has hundreds of entry points for custom code to be executed at runtime in live systems. • Communicate with end-users to gather requirements for desired product functionality.• Use JIRA to submit requests for new features, including detailed mockups and desired workflow.• Analyze hardware and software configurations to improve application performance.• Use Slack for intra-office communication and coordination with teammates.

Worked in a team of 14-10 people to supervise and care for animals while they boarded at our facility. Completing this task included providing a precise amount of food and water at scheduled times, as well as monitoring for signs of illness, and providing baths when requested by the owners. Other responsibilities included the daily cleaning of the facility, retrieving prescription food for clients, and assisting the hospital staff when needed.