Site Selection Manager for United States. Accountable for creating and implementing processes to to expand and optimize the national Retail Distribution footprint of U.S. Bank. Responsible for developing physical asset strategies for new market entry and market expansion. Driving market planning efforts to ensure the delivery of analytically sound investments to maximize opportunities for growth.

Cafe and Branch Activity Management TeamResponsible for the strategy, planning and execution of changes to the physical distribution network with the goal of maximizing customer reach, minimizing risks, optimizing costs and retaining revenues throughout the transformation.Led a team that transformed a Regional Traditional Retail Branch Network of 1,000+ branches into a new national distribution network of differentiated points of presence to better serve customer needs in a more… Show more Cafe and Branch Activity Management TeamResponsible for the strategy, planning and execution of changes to the physical distribution network with the goal of maximizing customer reach, minimizing risks, optimizing costs and retaining revenues throughout the transformation.Led a team that transformed a Regional Traditional Retail Branch Network of 1,000+ branches into a new national distribution network of differentiated points of presence to better serve customer needs in a more efficient and effective manner on a national basis. Providing operational and strategic leadership across multiple teams, from strategy to construction to operations to HR. Leading front line associates and customers through the change curve as Capital One worked to "Change Banking for Good." Show less

Branch Consolidation ProgramResponsible for architecting and building the strategy, support, process and program for dramatically reducing the cost structure of a super-regional financial services distribution network.Ensuring that Capital One was successful in achieving its network optimization goals by acting as a customer and associate advocate. Built an institutional competency around consolidating and relocating branches. Success meant substantial cost savings with no… Show more Branch Consolidation ProgramResponsible for architecting and building the strategy, support, process and program for dramatically reducing the cost structure of a super-regional financial services distribution network.Ensuring that Capital One was successful in achieving its network optimization goals by acting as a customer and associate advocate. Built an institutional competency around consolidating and relocating branches. Success meant substantial cost savings with no incremental revenue loss building on customer service capabilities and enhanced customer loyalty and advocacy. Show less

-Managed maintenance for Wachovia’s 3,400 financial centers, driving significant improvements in appearance, liability risk, cost and customer experience with an annual budget of $100MM+.

-Responsible for driving significant improvements in appearance, cost containment and process improvement across Wachovia’s 3400 plus retail branches. -Budget in excess of $100 MM on an annual basis.-Create and manage budgets and/or policies against the daily care and improvement of Wachovia’s branch network. -Accountability for Emergency, Security and Infrastructure repair programs as well as capacity planning and security services decision-making. -Accountable for on-going… Show more -Responsible for driving significant improvements in appearance, cost containment and process improvement across Wachovia’s 3400 plus retail branches. -Budget in excess of $100 MM on an annual basis.-Create and manage budgets and/or policies against the daily care and improvement of Wachovia’s branch network. -Accountability for Emergency, Security and Infrastructure repair programs as well as capacity planning and security services decision-making. -Accountable for on-going improvements in driving down controllable occupancy expenses.-Accountable for the Branch Appearance standards program (code name ACE); monitoring and measuring improvements in the aesthetics of the network. -Partner heavily across multiple Wachovia functions including; Regional Business Leaders, CRE Retail PMO and Standards Organizations, Security Services, GBG Retail Sales and Service, Operations, Vendor Management and Global Supply Chain. Show less

Director of MIS team, managing IT, Database and Reporting needs for Branch & Network Management group.

In charge of creating and implementing a distribution network efficiency program, adding $100+ million per year to the bottom line. Dramatically reduced expenses while maintaining a high level of customer retention.

Analyzed strategic initiatives for the Wealth Management group including the effects of changes in the business model and acquisitions of firms with revenues of $25-100 Million annually.

Worked on several different projects and in several different capacities in this group.-Developed and implemented Network Optimization Project-Managed Sales Goal Deployment Model for Retail network sales force-Managed teller network staffing model-Managed GIS analysis for Wachovia Corporation