- Work with Director, TAM staff, and GABTR board to evaluate relay services, provide and ensure services are adequately meeting the needs of Maryland consumers. Work with appropriate staff and vendors to change or add programs/services areas, as needed.- Review daily customer issues to ensure that the Relay provider is appropriately recording and addressing all customer interactions/concerns. Review for accuracy the annual complaint summary report to the Federal Communication Commission (FCC) based on these daily reports from the vendor.- Work with procurement to write RFPs related to TAM. RFPs include, but are not limited to Telecommunications Relay Service (TRS), Captioned Telephone Service (CTS) and Real-time Text (RTT), quality assurance for TRS, database programs, and other contracts, as needed.- Administer contracts between TAM and selected vendors for Telecommunications Relay Service (TRS), Captioned Telephone Service (CTS) and Real-time Text (RTT).- Serve as liaison for the Governor’s Advisory Board for Telecommunications Relay (GABTR). Arrange GABTR meetings and all associated needs, arrange for ADA accessibility for members and attendees. - Communicate with relay users, organizations, and individuals in order to provide technical assistance, advice, information and referral, outreach, and public relations services regarding TAM programs.

- Assisting in shaping the product strategy and roadmap for AI technologies customized tomeet the unique needs of the Deaf and Hard-of-Hearing community.- Supporting the Head of Product in managing the entire product lifecycle, from initialconcept to launch and beyond. This includes defining release plans, coordinatingdevelopment sprints, conducting user testing, and more.- Collaborating closely with various stakeholders such as software developers, datascientists, designers, and business leaders. - Defining product requirements and prioritizing features based on user feedback, market trends, andbusiness objectives.- Serve as one of the representatives of GoSignAI in navigating the political landscape,particularly in relation to the development of AI technologies designed for the Deaf and Hard-of-Hearingcommunity.

(a) Conduct sales outreach by in-person, phone, email, and other sales activities; (b) Form partnerships with universities to generate subscription sales from college students; (c) Support the marketing campaign through newspapers and online media; (d) Coordinate and communicate with a venture capital firm to secure more capital funding; (e) Implement and manage a customer relation management platform to generate more sales and improve customer service quality; (f) Research and recommend business strategies to the executive team.

• Develop and implement strategic business planning;• Recruit and collect media content from national and international businesses;• Implement and oversee the development of the company’s website; • Oversee the development of location-based mobile applications;• Supervise the technology, sales, marketing, and content acquisitions;• Design databases for the sales and content acquisition departments;• Supervise and handled human resources for employees, interns, and contract workers;• Develop and operate social media in website and sales promotions;• Generate over 9,500 emails, 53,000 Facebook fans and 3,000 twitter followers; • Obtained over $100,000 in sponsorships and over $50,000 in investments.

• Advise the Mayor and the public on ways in which to grow the District's innovation and tech-economy in an inclusive manner, increase the number of jobs and high-technology businesses in the District, and ensure opportunities for all District residents• Advise the Mayor on how science, technology, engineering and math (STEM) workforce development strategies can be developed and integrated into the District's comprehensive economic development plan and support technology inclusion efforts locally and regionally.• Identify effective strategies to engage and support the inclusion of underrepresented groups and their performance in the District's innovation and tech-economy through STEM education, workforce development and tech-entrepreneurship.• Develop reports, proposals and plans for ways in which the District can grow and leverage its innovation and tech-economy efforts including, but not limited to, matching human capital development efforts with the need of the local technology-industry; increasing technology-entrepreneurship and university-based commercialization; leveraging the District's proximity to federal research and development (R&D) laboratories and research institutions; and increasing access and availability of investment capital for technology-startups and early stage/growth phase companies in the District.• Advise the Mayor on effective ways in which to respond to high technology business concerns including workforce development, access to capital, professional development and community involvement and development of the innovation-technology ecosystem in the District.

• Instructed 25 students on the course titled, "Introduction to Sign Language and Deaf Culture"• Assess students knowledge base, identify their learning goals and develop lessons to meet the same• Implement lessons efficiently while maintaining discipline in the classroom• Develop and implement effective teaching strategies that inculcate technology into lessons to make them more interesting and useful• Maintained student records, attendance and documentation• Conducted regular assessments, benchmark tests and end semester grading for examination purposes

• The development and implementation of short and long-term strategic and tactical marketing plans and strategies targeted toward both new markets and expansion of current client services and the creation of metrics to measure the effectiveness of the implemented strategic marketing campaigns; performance of market and demand analysis. • Partner with Sales to define key selling propositions and assisting Sales in the creation and maintenance of a warm lead customer pipeline.• The development and implementation of the beta testing program for video remote interpreting at hospitals, universities, and federal agencies.• Responsible for guiding multiple cross-functional project teams to meet cost, schedule, performance and company product development process goals. • Organizing project teams, establish milestones to meet business objectives, and monitor deliverables through to completion of the project. • Support project teams with generation of required documentation and materials.

• Prospect, qualify, solidify relationships, and obtain new accounts; proactively follow up with potential buyers and grow customer base;• Collaborate with managers to develop a strategic plan to generate leads through prospecting multiple sources such as: cold calling, guerilla marketing, field events, referrals, and email campaigns;• Build a healthy opportunity sales pipeline to achieve and exceed weekly/monthly/annual sales quota using SalesForce;• Develop and deliver comprehensive sales presentations tailored to the needs of the individual consumer to showcase our cutting edge solutions;• Represent the company brand at events, exhibit booths, and establishing relationships that convert prospects into leads and then into buyers, and personifying the company product's quality and image;• Manufacture and nurture relationships with existing accounts to cultivate referrals for new business opportunities;• Provide ongoing support to customer base to ensure customer satisfaction;• Act as subject matter expert by acquiring ongoing marketplace intelligence by researching trends and competitors, reading technology publications, seeking out learning and development opportunities, and utilizing internal resources;• Manage device inventory and installation of endpoint devices; • Provide educational and technical support to customers (residence and large accounts).

• Market disabled persons to companies as potential employees through promotional writing and personal contact. • Train clients to write resumes, cover letters, and to develop interview skills. • Organize and manage all communications in the workplace and job training. • Apply MD, DC, and VA State and Federal disability regulations as well as work with the various state and federal agencies and the Equal Employment Opportunity Commission. • Implement new services in workshop trainings, tutoring, and other services at the request of employers seeking training on how to work with employees with disabilities.

• Design, develop and implement a communication plan for social media tools• Train marketing team to operate social media tools• Develop and oversee the transition of PPC/CPM method into the e-marketing campaign• Communicate and update marketing, production, and administration team on a daily basis

• Sort and compile communications for script use on daily broadcast episodes• Compile, copy, sort, and file records of office activities, business transactions, and other activities • Communicate with employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints • Review files, records, and other documents to obtain information to respond to requests• Compute, record, and proofread data and other records or reports• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers

• Facilitate weekly meetings, including pre- and post-production with staff• Edit programs and short films using Final Cut Pro, Avid, Microsoft Office • Oversee and manage the budget of $70,000 per year• Communicate with faculty, staff, and outside contacts with sponsors and organizations• Produce Gallaudet University Talk Show, Deaf News, Bison’s Next Top Model, Trading Dorm, and short films

• Develop Emergency Preparedness planning with University Officials• Communicate with DC Police Department and Department of Public Safety on various issues of safety for students • Coordinate educational preparedness events, selected and contracted venues• Interface with other organizations to gain participation• Solicit sponsors, advertisers for events• Promote all activities under the student body government using social media tools