Travis D'Souza Email & Phone Number

Milan, Lombardy, IT

Paddington, London, GB

• Manage and mentor a team of support engineers within assigned areas of responsibilities and manage IT ticket queues.
• Manage and assist Desktop Support team on installation, configuration and troubleshooting of desktops, laptops, mobile phones, printers, Phone system, Video Conferencing systems, Microsoft O365 suite, VPN etc.
• Manage the deployment, maintenance, upgrade, and support of PCs, endpoint operating systems, client hardware, software and peripherals
• Provides technical expertise to the team, in the areas of training, problem resolution, hardware and software upgrades
• Work with Senior Director-Desktop Operations to manage, plan and implement large-scale projects
• Act as a point of escalation for unresolved or escalated needs

Dubai, AE

• Providing excellent customer support by resolving customer complaints via phone, email or in person
• Basic Incident Management and Problem Management
• Deliver L1 and L2 Customer support via the Service Desk
• Responding to incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements(SLA). Address high priority operational/production issues and ensure SLA’s are met.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Responsible for the support of hardware and software for devices and applications from Servers, Desktops and Laptops

Dubai, AE

• Deliver L1 IT support service via the Service Desk.
• Responding to incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements(SLA). Address high priority operational/production issues and ensure SLA’s are met.
• Ensure the IT Service Desk System is updated with all actions and relevant information pertaining to incidents, problem tickets, change requests, etc.
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and.
• Troubleshooting system and network problems, diagnosing and solving hardware/software faults. o Provide end user IT support for windows 7/10, Office 2013/2016,Office 365(Cloud).o Provide support for troubleshooting and.
• Serving as a first point of escalation for Clients Concerns and issues..

- Monitoring and maintaining computer systems and networks;- Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;- Responsible for o The support of hardware and.

Dubai, Dubai, AE

- Responsible for getting New Leads/Requirements and maintaining Existing Clients to Enhance Business relations.- Generate requirements from New Clients and Existing Clients through Cold Calling Emailing - Build and maintain strong, long-lasting customer relationships- Identify new sales opportunities within existing accounts- Maintaining and expanding.