· Provide consultation to customers regarding the purchase of software, hardware and services.· Focused on acquiring accounts by outbound calling target lists, and planned strategic marketing and territory allowance.· Market and leverage our vendor/distribution channel partnerships to ensure best value pricing for customers.· Work with internal departments to ensure customer transactions are processed accurately and efficiently.

• Responsible for project-based assignments for Sales & Marketing teams – assisting in the facilitation of communications and project completion.• Manage SHI’s Commercial-Field pipeline for related HP IPG and MPS sales opportunities.• Act as primary Commercial-Field contact for HP MPS related inquiries.• Team effectively among Marketing and Operations groups getting exposure to and learning various roles in each department.

• Analyze and troubleshoot customer issues with technical difficulties, billing, and account support.• Communication with customers of all skill sets to find a resolution to all issues on first contact, including future customer needs and issues.• Maintained top level experience and service while building positive relationships with customers.

• Analyze and conduct nation-wide and local surveys for a national research firm.• Work with multiple groups to collectively assess results.• Personal contact with customers over phones and computers.

• Manage and oversee employees working in computer labs across the entirety of NMSU campus.• Provide services and aide to faculty and students. • Gained greater knowledge with a large variety of programs including those of both PCs and Macs.

• Counseled 80+ children ages 4 to 15 on a daily basis engaging in a variety of subjects ranging from reading, writing, arts and crafts, theatre, hiking, swimming, and team sports.• Assistant to the Camp Director managing junior counselors training and conduct.• Provided care and facilitated learning for at-risk children.