Managed both local and remote IT support staff across North America to ensure consistent computer repair and software maintenance in addition to network connectivity for all end users including c-level leadership. Defined and implemented end user hardware standards by providing vendor management.

Randstad Contractor to GerdauProvided direct, hands-on support to ensure reliable computer hardware and system availability to the local end user. Provided remote assistance to all other North American locations.

Assisted store manager to drive the day-to-day sales and service activities by providing leadership, communication, integrity, and passion for the brand.

Scoped and built a new Help Desk Department to support the multi-hospital healthcare organization 24 x 7. Recruited, trained and supported 22 IT Help Desk agents. Directly administered and supported all hardware and software associated with the department. Prioritized inbound requests based on user’s profile and criticality. Provided immediate notifications of critical system outages via various communication methods.

Messaging, Information, and Media Sector (MIMS)Maintained and supported the department's local area network. Performed account administration, data backup administration, disaster recovery, antivirus protection, system remote access, print management, software installation/distribution and web development on both the Intra and Extranet web sites.

Trained, coached and directed the efforts of the technicians within the Data Repair Operation. Managed the data repair operation by quoting and prioritizing the repair of current and non-current products.

Performed component level repair, modification and maintenance of various electronic aircraft instruments.

Directed the efforts of students in both a group-paced and computer managed individualized course of instruction. Taught basic electronics, AM-FM transceiver theory and electronics troubleshooting. Also served as a member of the Avionics Class A1 School Academic Review Board and as a Duty Company Commander providing students additional out of class counseling, assistance and tutoring.

As a supervisor and technician, performed scheduled and unscheduled maintenance on aircraft electronic systems such as radar, forward looking infrared (FLIR), inertial navigation and all other ancillary fire control systems within the A-7E Corsair II. Also, as a flight deck troubleshooter and collateral duty inspector, authorized UP/DOWN flight status of attack aircraft and directed quality assurance maintenance programs.