Lead multi-workstream programs with both internal and external stakeholders to Establish, Align, Deliver, and Sustain client relationships, client programs and projects. • Manage a program execution plan encompassing all implementation workstreams with respect to project financials, progress tracking, metrics, executing change control measures and overall successful program delivery.• Partner with the Resource Manager to ensure projects are adequately staffed and resource plans are maintained; Ensure contracts for offshore/1099's are created and maintained.• Clients include commercial and federal. Currently hold Secret Clearance.

Lead the global PMO function for an Am Law 100 and Global 100 firm dedicated exclusively to immigration services worldwide. My team is responsible for executing the vision and long-term global strategy by working cross-functionally to ensure successful delivery throughout the entire lifecycle.• Reporting to the COO, direct a team of 20 PMO professionals, including Project and Portfolio Managers, Delivery Directors, and Project Coordinators. Promoting a customer service culture, lead the identification and development of EPMO roles, team configuration and recruitment appropriate to deliver the agreed-upon EPMO goals and objectives.• Served as Chief of Staff, engaged with C-Suite on development and oversight of the Firmwide Strategy. Included identifying objectives, developing quarterly goals, strategic priorities, and executive updates. Utilized ServiceNow SPM strategic functions to measure and report.• Directed and served as project sponsor of the ServiceNow SPM implementation. PMO was responsible for configuration of all functions, testing, rollout to the user community, and continuous support. Ownership of the application included Innovation Management, Project Portfolio Management, Resource Management, Strategic Planning and Scenario Planning.• Lead the identification and implementation (or improvement) of project management processes, methods, tools, guidelines, standards, and a maturity roadmap to establish a stable framework that supports all project teams and stakeholders to improve the probability of successful project delivery.• Leads the identification, implementation, and facilitation of portfolio management processes and governance, including the intake mechanism, to ensure adherence to the enterprise strategy and drive business value.

Responsible for the successful delivery of government and commercial portfolio comprised of over $10 million ServiceNow engagements. Lead a remote team comprised of over ten ServiceNow professionals including employee hiring, federal contractor onboarding, and performance reviews. • Under USDA federal government contract with active security clearance, oversee all aspects of more than multi-year, multi-million ServiceNow (aPaaS) program for the FTPP organization. Represent Veracity as liaison with client supporting contract deliverables and financial management.• Direct ServiceNow practice. Led process for organization to become a ServiceNow Partner and to Premier status within six months of partnership onboarding, resulting into additional opportunities based on partner status. Provide oversight on partnership operations including deal registration, deployments, CSAT and maintaining employee certification deltas. • Maintain industry knowledge through extended learning, conferences, and certifications.• Provide participation in sales process with proposal development and client oral presentations.

Oversee all aspects of project management, including charter development, scoping, resource and task planning, agile design and development, quality assurance and implementation, with minimal project methodology and process. Supported CIO with interim oversight of project management office (PMO) start up, ensuring project delivery success through development and management of $4M project portfolio.● Managed projects such as DMS and CMS assessments, SharePoint and intranet redesign, legal technology efficiencies, attorney off- and on-boarding process, and enterprise information controls management.● Collaborated with IT leadership on project portfolio development through resource capacity planning and prioritization in alignment with IT mission and objectives; established new governance process for technology-driven initiatives, leading a cross-functional committee; adopted roadmaps that enabled results within shorter periods of delivery. ● Directed and mentored team of five project managers, removing project roadblocks, developing project management methodologies, templates and stage-gate framework. Created a resource capacity model based on project versus operational allocation to drive project availability feeding the project portfolio.

Part of the Global Business Solutions team, engaged in the Connected Vehicle program with Sprint and Chrysler. Managed a team of 15 on- and offshore resources, overseeing development and quality assurance, operational oversight, and program/project demand planning for budget and resources. Oversaw the 24/7 application operations of customer care and self-service web applications for 1M Uconnect customers. Served as key point of contact for outages and high severity issues.● Managed the development of 2 web-based applications, 1 for a major call center and 1 web/mobile-based customer self-service application, with responsibility for 24/7 operations of both.● Participated in steering team’s business case review, portfolio prioritization and estimates; directed project budgets up to $2M with average of 4-5 projects open simultaneously.

Served as Senior Project Manager of IT activities for major international retail shoe organization during $5M separation of retail brands; responsibilities included managing a team of 10 internal and offshore resources, and coordinating efforts with development and quality assurance groups

Served as the Project Manager for H&R Block and Americo Life Insurance. Managed enterprise application projects. Primary liaison to the product team for enterprise implementations. Directed a cross-functional team, overseeing project efforts. ● Selected by executive leadership to turnaround a multi-million dollar companywide automated workflow upgrade, conversion, and policy administration system deployment impacting 300 associates in less than 9 months.● Developed, implemented and managed new processes for program management and release management supported by the Senior Leadership and President. Provided updates to Executive team with program status, escalated issues, and overall timeline.

Managed 2 major clients – U.S. Cellular and Americo Life Insurance, driving product launch processes, and establishing improved processes for the enterprise.● Provided more focus on priorities by developing a resource model allowing IT to view utilization and capacity allocation and determine what projects and daily operations need to be worked for Americo.● Managed device integration process; created an executive dashboard on device launches for immediate status availability for U.S. Cellular.

Supported Americo Life as a Senior Project Manager for enterprise-wide initiatives such as, web-based employee performance application, vendor selection for fulfillment, correspondence and printing outsourcing contracts, and re-engineering strategic planning for Agent/IMO self-service tools and company website. Managed projects ranging from $20K-150K.● Drove a higher adoption rate for project management methodologies by educating leadership on deliverables.

Supported Applebee’s supply chain management system, by developing and facilitating RFP processes with vendors including scoring, presentations, and final executive recommendations.

Sprint, Project Manager 2001-2003eScout.com, Project Manager, 2000-2001Norstan Consulting, Consultant, 1998-2000