Travis Grimes

Travis Grimes Email and Phone Number

CX and BPO Executive @
Travis Grimes's Location
Alpharetta, Georgia, United States, United States
Travis Grimes's Contact Details

Travis Grimes personal email

About Travis Grimes

Change management expertise in identifying critical steps and outlines for success. Results oriented, highly motivated manager with 26 plus years’ experience managing multiple lines of business. Technical background a plus and compliments excellent use of MS packages. Strong preference to lead sales/retention campaigns with ability to demonstrate energy and creativity necessary in these environments which directly translates to quick and effective results.

Travis Grimes's Current Company Details
N/A

N/A

CX and BPO Executive
Travis Grimes Work Experience Details
  • N/A
    Consultant - Private Client
    N/A Jan 2023 - Present
  • Taskus
    Director Of Client Services
    Taskus Dec 2019 - Dec 2022
    New Braunfels, Texas, Us
    View
  • Vxi Global Solutions, Llc
    Senior Client Services Manager
    Vxi Global Solutions, Llc May 2016 - Dec 2019
    Los Angeles, California, Us
    View
  • Imglive
    Senior Account Manager
    Imglive 2014 - Apr 2016
    Atlanta, Georgia, Us
    Senior Account Manager, Client Services
    View
  • Sitel
    Operations Manager, Dtv Retention And Sales
    Sitel Aug 2010 - Nov 2014
    Miami, Fl, Us
    Operations manager, currently working with 14 team leads and approx 200 agents, driving client based retention and sales, developing sales and marketing strategies and tactics
    View
  • Convergys
    Operations Manager, Collections And Prepaid Total Support
    Convergys Dec 2006 - Jun 2010
    Operations manager, overseeing Prepaid Cell Support as well as Collections for national cell phone company. Direct team of 15 managers and indirect support of 200+ agents
  • Aol
    Sr Coach
    Aol 1997 - 2006
    New York, Ny, Us
    • Specialized in turn around management. • Managed sales and service teams of 8-12 managers and 200+ agents to top tier performance for 6 consecutive months. • Maintained lowest attrition (below 6%) for 2005 and 2006.• Achieved top legal compliance for 2006.• Coach for narrow and broadband sales, technical supports, and sales reserves.
    View

Travis Grimes Skills

Performance Management Call Center Strategic Planning Management Crm Customer Satisfaction Workforce Management Call Centers Team Leadership Sales Process Improvement Coaching Team Building Customer Retention Strategy Team Management Operations Management Vendor Management Contact Centers Customer Experience Leadership Development Training Bpo Leadership Customer Service Account Management Business Process Improvement

Frequently Asked Questions about Travis Grimes

What company does Travis Grimes work for?

Travis Grimes works for N/a

What is Travis Grimes's role at the current company?

Travis Grimes's current role is CX and BPO Executive.

What is Travis Grimes's email address?

Travis Grimes's email address is tr****@****aol.com

What skills is Travis Grimes known for?

Travis Grimes has skills like Performance Management, Call Center, Strategic Planning, Management, Crm, Customer Satisfaction, Workforce Management, Call Centers, Team Leadership, Sales, Process Improvement, Coaching.

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