Travis Sydow Email & Phone Number

• Oversaw and grew a portfolio of enterprise clients, ensuring alignment with client business goals, resulting in a notable increase in customer satisfaction, revenue, and successful customer engagements.• Led cross-functional teams to navigate challenges in global service operations, ensuring alignment with corporate objectives and regional market needs.• Developed and implemented risk assessment methodologies to identify potential project roadblocks and proactively addressed complex issues, enhancing the customer experience and leading to improved customer satisfaction.• Drove success across the defined customer portfolio of enterprise clients by spearheading all delivery activities while supporting adoption, customer satisfaction, and sales expansion efforts.• Engaged with C-level executives to align service strategies with broader business goals, driving a cohesive approach to customer success, and establishing trust and driving successful adoption of the SaaS platform.• Engaged in crisis management by effectively navigating customer crises, ensuring strong relationships with clients and maintaining high levels of trust.• Identified and drove growth opportunities within the portfolio, contributing to the development and rollout of new digital service offerings that enhanced value for clients.• Managed revenue targets and while balancing customer needs and operational objectives, resulting in improved service profitability, and achieved average utilization rate exceeding 85% through strategic leadership and process enhancement.

• Enhanced delivery operations by developing best practices and driving continuous improvement across global service operations, optimizing processes for efficiency and effectiveness.• Strengthened implementation teams by executing partner relationships that fostered innovation and service delivery across diverse markets, resulting in a strengthened competitive position.• Managed entire end-to-end process for vendor management, including onboarding and enablement, across global PS department while collaborating with Procurement, Accounting, Legal, Governance, Security, and Finance departments.• Built and scaled a high-performing global implementation team, fostering mentorship and continuous improvement to meet performance objectives and enhance service delivery.Improved B2B services’ margins by reducing costs associated with staff augmentation team members by 70%.• Held responsibility for new business, operational standards, and achieved utilization rate exceeding 90% with direct reports.• Led initiative and built new strategic global team focused on driving adoption and maturity in delivery model, which led to increased revenue, adding $200,000 in revenue in first year in operation by addressing client configuration changes.

• Led end-to-end implementation processes, including project planning and resource allocation standards for customer onboarding, ensuring a high-quality service experience.• Utilized data analytics to track implementation progress, successfully identifying trends and driving informed changes to enhance client outcomes.• Took lead on customer communication efforts, both internally and externally, and trained new project manager with onboarding and transition period after accepting promotion into manager’s position within department.• Met and exceeded deadlines for accelerated project timeline, resulting in earning customer’s trust and commendations.• Guided major international oil and gas company through initiative focused on competitor forecasting and price management, achieving timeline commitments and securing additional services work for solution expansion efforts.

Houston, Texas Area

• Provided comprehensive training and support during the implementation process to ensure successful user adoption and long-term client satisfaction.• Led entire revenue management delivery for an international car rental company and consulted closely with the project manager to define deliverables and timelines based on the scope of work.• Onboarded and trained new resources supporting the client and led workshops detailing the solution to a wider audience in an effort to drive exposure of the solution across the Professional Services organization.• Continuously consulted with the Senior Product Manager to define additional features, standard workflows, and data requirements needed to continuously improve the product and customer satisfaction.• Managed cross-functional performance-tuning activities with the Science, Engineering, Cloud Services, Network, and Database teams to meet and exceed performance metrics and contracted nightly SLAs.• Trained support team members, provided runbooks, documented best practices, and performed other support-related activities as needed to provide best-in-class support to the client after go-live.• Leveraged science-based experiences and delivered an Oil & Gas forecasting solution after years working with global car rental companies.

Houston, Texas Area

• Co-led optimization module implementation for a beta product not yet released to market.• Built custom testing tools and scripts needed by the customer to test large-scale data processes and business workflows.• Internally consulted with Product Management, Engineering, and Science departments to define additional product features required by the customer to achieve successful go-live.

Houston, Texas Area

• Implemented a first-of-its-kind revenue management and pricing workflow for an international car rental company.• Worked across Science and Engineering departments to test brand-new functionality of product features and enhancements and developed documentation for best practices and performance specs related to various operating systems.

Houston, Texas Area

• Successfully managed daily operations of a fitness center, optimizing workflows and enhancing member satisfaction through streamlined processes and effective team coordination.• Led the planning and execution of large-scale events, increasing community engagement and driving membership growth through innovative programming and promotional strategies.• Drove significant membership growth through the development and implementation of a new member services process, enhancing overall service quality and member experience.