Travis Hann Email & Phone Number

Seattle, Washington, United States

Working with the Delivery Operations team to coordinate between departments and external parties to complete vehicle registration transactions and purchase paperwork for customers and internal vehicles. Responsibilities include coordinating with Sales and Delivery teams to ensure all documents pertaining to the transactions are complete and accurate, processing DMV registrations for sales and company vehicles, preparing and reviewing cash and 3rd party bank contracts, recording information and ensuring data quality for multiple record keeping systems, being an authority on vehicle tax and registration rules by geography, and assisting on special projects as needed.

Greater Seattle Area

Supporting customers from vehicle order to vehicle delivery by working closely with Tesla sales, contracts, DMV, and vehicle preparation teams. Preparing and notarizing customer documents for new vehicle ownership. Maintaining individual customer pipelines to ensure a flawless a delivery experience. Hand delivering new vehicles to customers while executing registration and finance documents and orienting on Tesla features.

Seattle, Washington

The link between “potential” and “actual” Tesla ownership. The DES role included preparing customers for delivery of their new vehicle (registration and financing details,) preparing and notarizing sale/finance documents, driving vehicles to new homes, executing sale documents with the new owners, leading a brief vehicle introduction, and doing it all while creating an exceptional customer experience. Other duties included receiving trucks for vehicle delivery, new car inspections, and vehicle troubleshooting. Outside of the customer delivery, I created training documents for new and temporary staff, increased organization of our office, increased the focus on customer experience / hospitality expectations, helped maintain a clean and presentable location, worked on increasing lot management success, and showed a willingness to jump into and lead any projects that came along the way.

Oversaw Front Desk and Bell staff. Coordinated daily with housekeeping, engineering, and our restaurant to maintain the optimal guest experience on the property. Worked with guests to plan their stay with the hotel, as well as fill in for the concierge when needed. Worked with guests to solve any lapses in their experience to successful conclusions. Maintained a friendly and professional environment.Awarded "Employee of the Month" February 20172017 "Employee of the Year" candidate

Santa Rosa, Ca

Working with both Front Desk and Bell services, responsibilities included check-ins/outs, reservations calls, room services, luggage assistance, pre-check-in preparations, settling guest accounts, and helping maintain the clean and professional atmosphere of the hotel.

University Of California, Berkeley

Maintained an organized and efficient office for the SuperCamp program. Duties included organizing and filing paperwork from both students and staff, creating a friendly and welcome atmosphere for all visitors, assisting the Site Administrator.

Kearny Mesa And La Mesa, San Diego

Responsibilities included maintaining a safe, professional, and efficient location. Maintaining relationships with accounts, and outside sales for gaining new accounts, were an important aspect of the position. Other duties included payroll, daily business documentation / reporting, driving sales among staff, customer service, fleet management, attending necessary meetings, staff scheduling, keeping up on vehicular maintenance within set guidelines, and keeping to a high level of personal standards for the location

Kearny Mesa, San Diego

Responsible for maintaining branch operations as an assistance to the Branch Manager. Responsibilities include payroll, outside sales, customer service, fleet management, scheduling, and staff management. During the majority of time in this position, I was without a Branch Manager, and adopted most of those responsibilities in turn.

Kearny Mesa And Miramar, San Diego

Basic branch duties included focus on customer based sales, maintaining branch cleanliness, driving customer service results, and cleaning/preparing vehicles

Kearny Mesa, San Diego

A focus on providing excellent customer service, as well as maintaining daily operations. Awarded "San Diego MVP"

University Of South Florida, Uc Berkeley, Assumption University (Thailand)

Was responsible for managing team leaders, as well as instructing the camp on a large scale in various life skills and academic skills. Ran a course room (classroom) for approximately 20-30 students at a time teaching math skills, SAT/ACT prep, classroom strategies, study strategies, and speed reading. Served as a direct mentor to various assigned staff.

Stanford University

Ran the administrative side of a life skills/educational skills program for high school and junior high school aged students. Duties included acting as the contact with Stanford University staff, maintaining a professional and safe environment for staff and students, and working with parents to make for the best experience for both their students and themselves

Stanford University

Maintained an organized and efficient office for the SuperCamp program. Duties included organizing and filing paperwork from both students and staff, creating a friendly and welcome atmosphere for all visitors, assisting the Site Administrator

Cornell University

Made sure the day to day materials for the program were in place when they were needed. Daily activity sign up, setup and breakdown of entire site, and making sure staff were where they were assigned were all part of the included responsibilities

Stanford University, Claremont Colleges, Colorado College, San Marcos University

Was responsible for co-leading a team of 12-15 students through the daily aspects of the program, from wake-up to putting them to bed at night. Duties included acting as a positive role model for students, assisting the facilitation staff in the presentation of curriculum through skits and one-on-one work with students, and enforcing the rules and standards of the program with the students. Locations included Colorado College, Stanford University, Claremont College, and international work in Malaysia.

Santa Rosa, California

Assisted in the running of the store including staff management, inventory, and quality control as well as delivering food in a timely fashion with a friendly and professional demeanor.

Multi-Subject Teaching Credential, Elementary Education And Teaching

Student teaching placements in both 4th and 2nd grade

Bachelor Of Arts (B.A.), Liberal Studies