Travis Herbert Email & Phone Number

Montréal, Québec, CA

San Jose, CA, US

• Initiated comprehensive reviews of leads concerning cyber fraud, money laundering, embezzlement, extortion, bribery, terrorist financing, illegal drug sales, firearms/weapons sales, and CSAM/CSEM for suspicious.
• Synthesized use of both internal tools and externally conducted research to build complex profiles pertaining to victims and subjects involved with cases.
• Collaborated directly with law enforcement by conducting research spurred by subpoenas from active investigations.
• Streamlined authoring of concise narratives pertaining to cases, resulting in noted and commended efficiency preceding the filing process.
• Demonstrated expertise in monitoring cryptocurrency purchases and sales within digital wallets.
• Optimized use of pivot tables in arriving at swift conclusions regarding concentrated parties and money movement.

San Jose, CA, US

• Orchestrated review of risk leads pertaining to PayPal products such as PayPal Here and Virtual Terminal.
• Synchronized reports and directly tracked risk declines for large merchants being targeted by automated stolen credit card rings and educated merchants on how to protect their business from future attacks.
• Excelled so notably as to be named the Risk Representative, and chosen to participate in the PayPal Fusion Center initiative.o Contributed to a company-wide “think tank” style work environment with collaboration.
• Collaborated with multiple departments regarding cases involving large scale fraud rings and presented concise investigational findings to the Global Investigations department.
• Performed holistic risk reviews on request of Global Safety & Security on potential threats identified by Executive Escalations.

San Jose, CA, US

• Piloted management of multiple portfolios for risk monitoring for major merchants such as Uber, Shell, and eBay.
• Pioneered expert use of SQL to leverage Teradata and internal data tables in service large scale risk analytics.
• Optimized development and management of multiple offline dashboards used for risk monitoring.
• Served as key identifier of fraud trends within portfolio consumer populations, and administered creative solutions to mitigate risk and reduce good user decline rates.
• Created, authored, and presented reports on fraud trends and customer pain points to both internal colleagues and third-party vendors.
• Identified areas of opportunity with internal risk infrastructure, while collaborating with engineers to resolve the issues.

San Jose, CA, US

• Instructed and guided fraud agents in their primary queue types, resulting in optimization of their metrics into notably successful margins.
• Conducted quality assurance reviews on screen capture recordings and outbound phone recordings for fraud investigators within the department.
• Worked escalated cases pertaining to high profile merchants experiencing risk declines and targeted fraud attacks.
• Conducted risk reviews on behalf of the HR department regarding accounts belonging to prospected new hire employees, significantly mitigating risk exposure and potential insider threat.
• Enhanced and initiated department-wide incentives with the goal of improving metrics that resulted in a 30% increase in productivity and 15% increase in decision accuracy.

San Jose, CA, US

• Displayed proficiency in all buyer and seller fraud queue types, including new merchant, small/medium business, account takeover, and stolen financials.
• Completed outbound customer phone calls for risk assessment purposes and gathering business information.
• Coordinated risk-assessing outbound customer phone calls and cultivated key business insight.
• Demonstrated fluency in internal tools and infrastructure and lead team stand up meetings to convey best practices for investigations and leveraging tools.
• Exceeded performance standards so completely as to be granted an internship opportunity for a Senior Fraud Specialist role.

Vienna, Virginia, US

Tempe, AZ, US

Education record

Associate Of Science - As, Computer Science

High School Diploma, General Studies