Travis Irving
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Travis Irving Email & Phone Number

Program Manager at Mercalis at Mercalis
Location: United States, United States, United States 5 work roles 1 school
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Current company
Role
Program Manager at Mercalis
Location
United States, United States, United States

Who is Travis Irving? Overview

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Quick answer

Travis Irving is listed as Program Manager at Mercalis at Mercalis, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Travis Irving.

Travis Irving previously worked as Program Manager at Mercalis and Program Supervisor at Mercalis. Travis Irving holds Bachelor'S Degree, Business, Management, Marketing, And Related Support Services from University Of North Carolina At Greensboro.

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Email format at Mercalis

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Mercalis

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Profile bio

About Travis Irving

Travis Irving is a Program Manager at Mercalis at Mercalis.

Current workplace

Travis Irving's current company

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Mercalis
Mercalis
Program Manager at Mercalis
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5 roles

Travis Irving work experience

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Program Manager

Current

Morrisville, North Carolina, United States

Manage client contracts and SOWs to execute accordingly, along with hosting and facilitate internal and client meetingsMake recommendations to program strategies and roadmap offering the best solution for client projects in accordance with the SOW and in collaboration with the Director of Client ServicesGather and document business requirements and.

Jul 2021 - Present

Program Supervisor

Morrisville, North Carolina, United States

Led a team of 12 employees in a fast-paced HUB environment, ensuring efficient operations and timely deliveriesHelp manage caseloads for case managers and distribute accordinglyConducted regular performance evaluations and provided constructive feedback to team members, resulting in improved performance and employee satisfactionCollaborated with.

Aug 2019 - Jun 2021

Supervisor

Morrisville, North Carolina, United States

Collaborated with cross-functional teams, including quality assurance, training, and IT, to identify process issues and implement solutions for continuous process improvementMonitored and evaluated call center metrics such as average handle time, first call resolution, and customer feedback, consistently meeting or exceeding performance targetsManaged.

Oct 2017 - Aug 2019

Team Lead

Morrisville, North Carolina, United States

Communicated issues with programs to channel manager and project managersPrepared and reviewed various team reports to ensure maximum productivityAnalyzed service levels to properly staff team

Mar 2017 - Oct 2017

Patient Experience Specialist

Morrisville, North Carolina, United States

Implemented a “One Call Resolution” policy as a facilitator to address escalated customer questions and complaints by identifying resolutions to issuesMonitored, tracked and communicated to supervisors any negative patterns exhibited by a specialistProvided accurate and appropriate information in response to inquiriesBuilt customer loyalty by placing.

Jul 2016 - Mar 2017
1 education record

Travis Irving education

FAQ

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What company does Travis Irving work for?

Travis Irving works for Mercalis.

What is Travis Irving's role at Mercalis?

Travis Irving is listed as Program Manager at Mercalis at Mercalis.

Where is Travis Irving based?

Travis Irving is based in United States, United States, United States while working with Mercalis.

What companies has Travis Irving worked for?

Travis Irving has worked for Mercalis.

How can I contact Travis Irving?

You can use AeroLeads to view verified contact signals for Travis Irving at Mercalis, including work email, phone, and LinkedIn data when available.

What schools did Travis Irving attend?

Travis Irving holds Bachelor'S Degree, Business, Management, Marketing, And Related Support Services from University Of North Carolina At Greensboro.

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