Responsible for planning, coordinating, directing, and evaluating strategy and all activities of the system’s virtual care service line. Direction and leadership of operational, financial, programmatic, and personnel activities for the virtual care/telehealth department.-Reduced annual department operational expense by 35% while realizing 200x growth in virtual care encounters across the system through renegotiation of contracts, refining staffing model, and improving expense management.-Responsible for P&L of digital and virtual care functional areas. -Developed program management framework and instituted executive governance structure for virtual care services. -Developed strategic framework defining 3 year strategy and 10 year horizon for virtual care and digital transformation.-Led process improvement of tele-neurology services to reduce door to needle times for emergent stroke patients by 27%.

-Leadership of the health system’s PMO, responsible for execution of system-wide IT and construction projects.-Led execution of $25 million project portfolio while ensuring outcome and benefit realization. Responsible for leading capital initiative selection and prioritization.-Led system’s COVID-19 Preparedness and Readiness efforts in the first four months of the pandemic in one of the nation’s hardest hit regions.

-Led development of annual system performance goals, balanced scorecard and entity goals in alignment with the organization’s strategies, goals and objectives.-Facilitation and support for development of long-term growth plans, profitability goals, business plans and service line strategies.-Responsible for development, execution, and measurement of executive leadership strategic initiatives.-Restructured project intake process by establishing the Resource and Roadmap Team and re-chartering the organization’s executive project oversight committee to establish the Strategic Alignment Council.-Led project implementation of organization’s first smart room technology (Cerner CareAware Rooomlink, myStation, CareView).

-Founder and Principal of software development firm and consultancy.-Consultant on aircraft part certification compliance and work flow application designed to decrease manufacturing wait times and certification delays.

-Product Leadership of business process management software suite for Fortune 500 clients.-Directed process improvement strategy and subsequent solution delivery of web-based call center platform and mobile field application for largest US telecommunications provider.-Led product development and project management for mobile retail store application for national telecommunications company, decreasing equipment return times by 90%.

-Project Manager for mobile based inventory management scanning application featuring full integration of web-based hub-spoke fulfillment/replenishment platform.-Directed proposal development and project management from initiation to close for credit and collections business intelligence reporting and dashboard visualization platform.

-Designed and directed integrated omni-channel retail customer acquisition and retention strategies.-Product strategy and management for Online, Mobile, and IVR banking products.-Led redesign of bank website and integrated online account opening functions.