Travis Harris Email & Phone Number

Melbourne, Victoria, Australia

Ringwood, Victoria, Australia

Responsible for leading the Leisure and Arts team across all communications and marketing activities. This includes strategic planning to ensure that the service areas are keeping consistent with market trends, budget management and planning, and staying across the goals and business plans of the service areas.Additional responsibilities include:- Campaign management - including communications planning, development, distribution, execution, monitoring, and reporting- Management and forward planning of social media channels, including the merger of multiple pages in- line with changes to the business needs- Development and management of social media advertising and Google ads- Website management- Team planning, training and annual staff reviews- Project communications and marketing- Event communications and marketing- Planning and development of monthly electronic newsletters to an audience of 48,000.- Copywriting for web, social, print publications, electronic newsletters, and print collateral- Excellent stakeholder management

Ringwood, Victoria, Australia

I was responsible for being the liaison between the Leisure and Arts departments of Maroondah City Council, ensuring the timely and accurate communications and marketing activities for events, promotions, and campaigns for each service area to internal and external stakeholders.Additional responsibilities included- Development and distribution of communications plans - Execution of communications plans including - Social media scheduling - Development and execution of paid social media and google advertising - Copywriting for publications across various platforms including eDM, printed and social media- Management of Maroondah Leisure social media channels- Strong and effective stakeholder management- Monitoring and reporting of communications activities - Development of design collateral in conjunction with the Graphic Design team- Organisation, coordination and execution of photoshoots

Ringwood, Victoria, Australia

I had responsibility for the Customer Service and Administration departments. I managed a team of more than 50 staff members, ensuring optimal team performance, conducting performance conversations, training for any gaps in staff knowledge and learning along with completing staff performance reviews (e-RADAR).Additional responsibilities include- Monthly staff rostering- ensuring adequate staff coverage to meet the demands of the business and budgets. - Creating new customer-centric approaches to optimise the services delivered and the way in which we deliver them.- Retail and Merchandising - Completing stock indents and ad-hoc ordering. - Meeting and exceeding sales targets and KPI’s. - Building and maintaining relationships with brand representatives. - Ensuring spending is aligned to budget parameters. - Visual Merchandising of retail stands and relaying of the retail area to promote customer engagement.- Recruitment, induction and on-boarding of new Customer Service Team Members- Establishment and consistent revision of the Leisure Call Centre - Planning for the implementation. - Training staff for the use of the Pure Cloud platform. - Establishment of reporting protocols. - Consulting on the development of the business case for ongoing implementation. - Revision of staffing demands and reviewing of rosters. - Collaborating with other departments to provide a cohesive and synergistic level of service.

Ringwood, Victoria, Australia

I was responsible for completing the banking and reporting needs of the business to a high standard. I assisted the Customer Service team by providing first point of contact assistance and support. I reviewed and revised all the processes and procedures of Customer Service and Administration on an ongoing basis. This included planning, developing and implementing any changes needed and supporting the wider teams to ensure a seamless transition between processes.

Ringwood, Victoria, Australia

I was responsible for dealing with a range of customer facing scenarios. Primarily responsible for meeting and greeting customers, I assisted patrons with a variety of queries. This consisted of membership enquiries and sign ups, suspensions, cancellations, receiving customer feedback and being the first-point resolution for the customers of the business.

Bayswater, Victoria, Australia

Warragul, Victoria, Australia

Warragul, Victoria, Australia

Bachelor Of Media And Communications, Advertising

Diploma Of Business Administration

Diploma Of Business

Certificate Iii Business

Vce

Education record