Partner with existing Aramark clients to align our services with client goals for our services. Combine analytical skills, experience in the industry, and knowledge of innovative solutions to create customized programs for clients across the Upper Midwest. Build relationships with current clients and serve as a trusted channel for feedback. Internally collaborate with operating leadership and functional support staff to develop, lead, and execute customized account strategies for our existing business partners.

Direct client contact for national account. Led the diverse business dining operations nationally across the Nissan portfolio and all other clients in Tennessee. Managed and guided the activities of district and site leadership to provide top client satisfaction and customer service. Set strategic direction for each account to ensure maximum profitability and strong overall account health.Accepted growth opportunity of Program Manager in addition to National Account Director duties. Fully responsible for the nationwide rollout of Aramark’s Flexible Solutions across all Business Dining accounts - a key pivot for Aramark, post-COVID. Solutions include automated stores, food robotics, micro markets, local restaurant partnerships, coffeeshops, and small-format cafes.-Awarded three-year contract extension with primary national client in 2020, three additional years awarded in 2021-Drove significant improvement in guest satisfaction since taking role in 2017 22% improvement in guest assessment ratings of Quality of product 25% increase in guest assessment ratings of Service received 26% rise in guest assessment ratings of Overall Satisfaction

Created, developed, and implemented large-scale leadership/talent initiatives for the nation’s largest provider of senior living solutions. Provided internal consulting services to executive leadership and assisted in maximizing the organization’s talent.•82,000 employees reached by talent management and performance management programs and processes implemented at all levels of the company in both the field and corporate offices.•Performance Management process owner with responsibility for training, corporate communications, launch, administration, help desk, and close of the performance review process for the entire company.•11 complex department workstreams managed as department portfolio manager. Full responsibility for all department project initiation, tracking, deadlines, and quality of work produced.

Solely accountable for the cost-efficient operation of a 500,000 sq. ft. grocery warehouse that employed over 200 internal and third-party employees and distributed inventory to a 65-store regional network.• Led distribution center operations by ensuring accurate, efficient, and safe fulfillment of store orders. Successfully managed rapid business growth and expansion of the product line. Experienced with WMS (warehouse management systems).• Oversaw all transportation by ensuring outbound deliveries were efficiently delivered on time and delivery schedules and routes were optimized. Achieved transportation savings by maximizing backhaul opportunities. Collaborated with third-party logistics (3PL) carriers to ensure that store service was always top priority. Experienced with freight audit and payment (FAP) systems.• HR leader for four executives and 100 staff teammates. Decision-maker for all hiring, promotion, and termination activities. Actively involved in employee development via team meetings, performance reviews, and coaching sessions.• Collaborated with other business disciplines to achieve company goals. Used cross-functional leadership skills to ensure that the best decision for the company was reached.• Facilities director for 500,000 sq. ft. grocery warehouse with ambient, refrigerated, and frozen storage. Led maintenance team to ensure preventative maintenance schedules were kept. Responsible for facility operational budget. Negotiated and contracted with vendors, approved maintenance service, and purchased new equipment as needed.• Safety director for the facility. Effected dramatic improvements in employee safety via employee education and thorough OSHA training. Prepared for potential safety hazards through meetings, brainstorming sessions, execution of safety drills, and preventative maintenance of hazardous equipment.

Directed operations of four to six ALDI grocery stores that employed nearly 100 individuals. Led stores to achieve goals in sales, productivity, inventory loss, and expense control.• Led store operations by ensuring excellent customer service, full product availability, first-class store conditions, and the cultivation of happy, motivated, high-performing store teams.• Increased profitability through determined pursuit of expense control. Led district to division-leading improvements in productivity and inventory loss.• Personnel leader for four to six store managers and up to 100 staff teammates at any given time. Decision-maker for all hiring, promotion, and termination activities. Actively involved in employee development via team meetings, performance reviews, and coaching sessions.• Passionate advocate of a positive, inclusive work environment. Successfully improved employee development and retention, as evidenced by a district average job tenure far above the national average in the retail sector.• Experienced with store point of sale (POS) systems. Designated divisional POS expert responsible for staying abreast of POS system changes and leading rollout of large-scale POS upgrades.• Lead project manager on full store remodel project in the division. Designed interior store layouts, approved construction work, and ensured proper merchandising of product prior to reopening.