Travis Kelsey Email & Phone Number

Phoenix, AZ, US

Livonia, MI, US

• Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction.
• Build relationships and trust with customers through open and interactive communication.
• Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance.
• Contribute to customer self-help by authoring relevant knowledge base content.
• Stay current on technical specifications for WorkForce Software products and Human Capital Management applications through continuous learning activities.
• Strong technical and analytical aptitude, specifically with complex, enterprise software applications.

Toronto, ON, CA

Use payroll and tax compliance knowledge to resolve issues and deliver timely and accurate payrolls for 400 clients. Address and resolve non-routine, complex and unexpected tax variances every quarter.Maintain confidential information such as pay rates, SSN, bonuses and pay grades. Provide timely follow up on outstanding client issuesManage quality.

Toronto, ON, CA

• Provides customer support for account software such as Creative Solutions, Accounting CS, and Go System Tax 1065.
• Facilitates general web-based sessions to aid new customers in implementing CS software.
• Provides timely follow up on outstanding client issues.
• Maintains high customer satifisfaction while hitting production goals for the company.
• Provides exemplary client support and technical issue resolution via phone/email.
• Accurately records and documens all issues and resolutions.

New York, NY, US

• Provides technical information technology (IT) customer support through inbound and outbound calls.
• Provides direct customer support to business owners using Google Maps by uploading and updating their information.
• Assists with software implementations and training including live presentations, webinars and telephone support
• Works with external vendors and business partners to help identify and resolve integration issues.
• Provides customer service for users to identify training needs and provide one-on-one support.

Menlo Park, CA, US

• Scans and inputs serial numbers for IBM and Cisco servers into Microsoft Excel.
• Manages storage and shipping logistics for end-of-life hardware.
• Palletizes servers deemed ready for decommission and turn in.
• Assists by providing physical support for palletized hardware.
• Provides guidance and orders to freight drivers.

Paris, Île-de-France, FR

Tech support for customers that call in about their Nexus phones, tablets or chromecast. Do troubleshooting over the phone to help customer's with whatever issue they are having. Skilled in 3 verticals NexusTech, Order Management/Shipping, and Chromecast. Write detailed notes about the issue as well as send follow up emails to customers if they need.

US

Opening the store, closing the store, cooking on pantry and grill. prepping food,doing dishes, cleaning the kitchen. expo the food out.

Walking door to door to civilians houses interviewing them and helping them fill out the 2010 census form that was mailed to their house.

Duties: Software installation on end-users computers. Perventive Maintenance on workstations. Troubleshooting users computers. Maintaining multiple servers.

Duties: Tutor students in elementary math through college level algebra.

Duties: Managed 30+ students from preschool all the way to high school.

Breukelen, Utrecht, NL

Duties: Patrolled parking lot made sure employees cars were not getting broken into. Also patrolled the inside of the company building.

Bachelor Of Science Degree, Game Development

Diploma, High School/Secondary Diplomas And Certificates