Travis Kramer Email & Phone Number

Lees Summit, Missouri

Kansas City, Missouri Area

- Collaborated with various levels of management to understand the impacts new Federal regulations (Positive Train Control) will have on current locomotive onboard operations.- Planned, facilitated and led workshops and tabletops for audiences ranging from 2-30.- Identified current state processes, procedures and stakeholder requirements through requirement gathering sessions/workshops.- Identified gaps and process improvement opportunities to improve efficiency and accuracy through interviews and observation.- Created current and future state process models based on information gathered.- Adhered to BPMN standards for Visio process models.- Acted as Change Agent to inform impacted resources of upcoming changes to promote successful implementation of over 60 processes and procedures.- Worked onboard locomotives during pilots with electricians to ensure accurate procedures according to normal shop day to day environment.- Worked closely with IT and vendors to develop solutions for business requirements.- Evaluated various data sources to ensure necessary data points were attainable and understood.- Performed and presented data analysis to executives on cost reduction projects.

Overland Park, Ks

-􏰀 Supervised Compensation Plan Development process, utilizing 3 applications across 4 systems.􏰀- Analyzed and removed obstacles in support of delivering projects on time and under budget.􏰀- Program oversight across compensation design team projects, from kick-off to completion.􏰀- Improved cross-functional communication by identifying gaps, gathering operational definitions and setting expectations.􏰀- Interfaced weekly with Sales Operations (Business Customers) and IT departments to determine Level of Effort hours and define project timelines.-􏰀 Established a strong, independent team of 14 through development, coaching and performance reviews.􏰀- Developed, maintained and reported quarterly metrics.􏰀- Championed process evolution in support of increased efficiency due to business needs.􏰀- Interviewed potential new team members.􏰀- Collaborated with 3rd party company as department outsourcing was being transitioned due to budget cuts to ensure clean cutover.􏰀- Maintained high team performance during uncertain reduction of staff via outsourcing.

Overland Park, Kansas

- Root cause analysis/research point of contact for systematic data issues.-􏰀 Liaison between Business Unit and IT for problem solving and understanding current business issues.􏰀- Data mined, researched and analyzed data in support of KPI findings using Oracle SQL Developer, Access and/or Excel.􏰀- In charge of triaging and tracking issues submitted to internal ticketing system, driving to resolution and giving input on enhancements and/or fixes for the system or individual contributors.-􏰀 Lead for implementation and release of new internal Issue Resolution Process for Commissions’ department.􏰀- Led discussions with channel managers to determine most efficient process for issue tickets’ resolution.􏰀- Point of contact for continuous training on Issue Resolution for department of 100+ employees.

• SME/Project lead for the Retail Channel compensation projects.• Responsible for maintaining and configuring the Retail Compensation Plan through rule creation/modification in the commission system. • Wrote and executed Unit, User Acceptance and Cycle 0 test cases.• Migrated changes across Development/Test environments into the Production environment.• Responsible for ensuring deadlines are met during the entire lifespan of the project.• Responsible for training and developing Retail Comp Plan/Testing Analysts.• Worked with different groups inside the Commissions Department to proactively ensure all impacted areas of a change are captured prior to project launch.• Partnered with Sales Operations as liaison with IT to help both sides understand business needs and system limitations.• Troubleshoot all issues related to the Retail Compensation Plan.• Provided feasibility for new projects.• Provided insight for suggested workarounds or fixes to system issues.• Responsible for maintaining current knowledge of all Compensation Plans and providing new/existing team members with new information.• Regularly attended and participated in Functional and System Requirement meetings.• Point of Contact for possible Retail Channel commission issues.• Data Analysis and querying for research when issues/questions are raised.• Root Cause Analysis for identified issues.• Created cross channel process improvements.

Responsible for analyzing Retail sales representative's appeals to commissionability according to the compensation plan.Responsible for training and developing Appeals Analysts.Manage timely distribution and implementation of adjustments for all appeals within SLA to ensure accurate and on time payments.Manage Retail appeals database and make enhancements to meet business needs.Partner with the Regional Point of Contacts to assist Sales Representatives in understanding appeals' results and finding ways to reduce the total volume of appeals.

Bachelor'S Degree, Management Information Systems

Lean Six Sigma Black Belt Certified, Process Improvement