An innovative program that provides technology training for Chicago workers. Created by Mayor Richard M. Daley and supported by the business community, this program provides a path to technology jobs in Chicago’s workforce.INTERN 2010Course of Study: Digital Media –Studied various social media outlets and how to effectively utilize social media, including websites, Facebook, Twitter, and LinkedIn, to drive an organization’s reputation and business goals. Obtained my certification for digital media from Flashpoint Tribeca. On-The-Job Experience: MacMall (EBL), 2010-2011• Handled escalated issues from customer via phone and email.• Maintained an inventory/order spreadsheet.• Responsible for updating prices for products listed on Amazon and eBay.On-The-Job Experience: Jobs For Youth (SBL), 2010 - 2011• Updated organizational information on Facebook and Twitter.• Assisted with mock interviews for the students seeking employment.

Assisted the sales and marketing department with vital information, to drive the sales of vacuums in the US market.Manage key tracking spreadsheets for exchanges, refund requests, shipping, product liability, and emails.Building rapport with my direct reports as well as multi-departmental staff within the company Handle escalated issues from customers via phones, email, and postal mail. Managed 5 employees directly and supply resources needed to perform their job duties efficiently. Support and supervises the call center team effectively. Designed a work schedule for the entire department. Schedule flexibility to open and/or close the Call Center.

Maintained customer databaseDispatched over 100+ daily phone inquiries Updated carrier information in database systemProvided load carriers with vital information to receive & deliver product in a timely mannerAssisted the sales team with managing carrier information & ensuring the accuracy of the load within the database.

Studied intensely to learn insurance procedures, policies and selling tacticsObtained a Health & Life license in Illinois

Competed in over 60 video game tournament.Won over 20 highly competitive tournament from state to state. Nationally recognized as one of the top Madden gamer in the nation from 2002 to 2004.