Desktop Services Manager
Current- Manage and perform supervisory duties for the Desktop Services Team, including video conferencing, inventory and asset management, new employee training, and continued learning tools and technologies. - Manage and perform software and OS updates through Microsoft Endpoint Configuration Manager (MECM/SCCM)- Work directly with outsourced Help Desk to ensure tickets are closed satisfactorily and within established SLA expectations. - Work collaboratively with the Networking team on projects and/or hardware upgrades involving GPO changes or data moves. - Manage Active Directory and Group Policy.- Part of Technology Committee to discuss the Firm's state of technology and future project goals.- Member of Change Management team to ensure all parties are aware of upcoming testing, changes, and rollback strategies.- Ensure procedures and processes are followed by Desktop Services team.- Ensure adequate staffing levels are maintained within the Desktop Services team at all times.