 Lead technical merger for the large company multi-office integration into 1 large global new space in Chicago Maintain all IT Service Level Core Metrics: Define and document metrics and targets for core ITSM processes; publish monthly and annual actuals; recommend improvements based on industry best practices Lead desktop support for 140 people between 5 offices via local and remote support.  Saved $250,000+ after spearheading shift from physical to virtual servers.  Executed IT merge from 3000ft2 to 1000ft2 building including Windows 10 and 365 migrations.  Manage a team of Systems Engineers providing 2nd and 3rd level support for production events, servers and global services. Responsible for overseeing multiple BET award show projects and similar tentpoles. Such as BET Awards, Soul Train Awards and more … Manage on-call schedule and response to priority incidents as needed. Monitor, evaluate and troubleshoot existing Active Directory 2003/2008, Exchange, VMware and Citrix implementation(s). Develop and implement solutions for evolution, enhancement, issue resolution and tuning. Adhere to strict Change Management policy to ensure timely notification, testing and approval for all system and application related changes. Responsible for adding Bluejeans video conferencing software to the company in 2013 Coordinate the purchasing, provisioning, and delivery of new hire equipment Develop and implement security policies and controls and internal IT audits. Track and manage compliance activities collaborating closely with the security team. Maintaining an accurate inventory of assets Administration of network including routing, switching, firewalls, and VPN services Develop, own, and lead the execution of the process development and improvement roadmap and projects for multiple ITSM and Project Management processes Administration of multiple wireless networks, both onsite and remote