Senior Information Technology Manager
Current Lead technical merger for the large company multi-office integration into 1 large global new space in Chicago Maintain all IT Service Level Core Metrics: Define and document metrics and targets for core ITSM processes; publish monthly and annual actuals; recommend improvements based on industry best practices Lead desktop support for 140 people between 5 offices via local and remote support. Saved $250,000+ after spearheading shift from physical to virtual servers. Executed IT merge from 3000ft2 to 1000ft2 building including Windows 10 and 365 migrations. Manage a team of Systems Engineers providing 2nd and 3rd level support for production events, servers and global services. Responsible for overseeing multiple BET award show projects and similar tentpoles. Such as BET Awards, Soul Train Awards and more … Manage on-call schedule and response to priority incidents as needed. Monitor, evaluate and troubleshoot existing Active Directory 2003/2008, Exchange, VMware and Citrix implementation(s). Develop and implement solutions for evolution, enhancement, issue resolution and tuning. Adhere to strict Change Management policy to ensure timely notification, testing and approval for all system and application related changes. Responsible for adding Bluejeans video conferencing software to the company in 2013 Coordinate the purchasing, provisioning, and delivery of new hire equipment Develop and implement security policies and controls and internal IT audits. Track and manage compliance activities collaborating closely with the security team. Maintaining an accurate inventory of assets Administration of network including routing, switching, firewalls, and VPN services Develop, own, and lead the execution of the process development and improvement roadmap and projects for multiple ITSM and Project Management processes Administration of multiple wireless networks, both onsite and remote