Travis Mackey Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

London, England, Gb

As an Associate Director, I act as a strategic partner to clients through a trusted relationship based on deep benefits knowledge, integration of solutions across multiple lines of business and help consult/manage complex system updates for major projects, implementations and Open Enrollments. I also manage financials for the projects in my book of business and assist with potential new business opportunities. Within my role, I also help foster the growth of Analyst and Project Managers.

London, England, Gb

As a Project Manager at WTW, I play a key role for our benefits administration outsourcing business by serving as the central link between clients and internal team members in the delivery of client projects. I help develop comprehensive project plans and manage teams in delivery of multifaceted projects related to plan renewals, enhancements, implementations and other work. In addition, I play a key role in managing and expanding client relationships. This allows me to continue to grow my project management, consulting, client management, leadership and health and welfare technical skills.

Houston, Texas, Us

As a Senior Project/Client Services Manager, I am accountable for the client satisfaction, relationship and resources for my aligned clients. Within my broad book of business, I oversee a group of 22 client/sub-client relationships with various degrees of size and complexity, ranging from 1,400 to over 15,000 employees per client. In my role, I am also responsible for running my overall team as a unique Business Unit in support of the organization’s operational, service, and financial goals. In addition, I work directly with the aligned Client Service Managers to ensure service delivery performance expectations are being met across the group to drive client satisfaction. From a people management perspective, I am also responsible for Client Service Managers, Operations Managers, and Business Analyst to ensure their maximum performance and growth potential. To summarize, my role definitely requires a strong Client, Project, and People Management background with additional need to have complex understandings of our technology platforms, from Implementations to Ongoing projects alike.

Houston, Texas, Us

As a Project Manager/Client Services Manager, I am accountable for the client satisfaction, relationship and resources for aligned clients. The typical client alignment consists of a group of clients with various degrees of size and complexity. I'm also accountable for all aspects of benefits administration delivery for their clients both internally and externally to clients. My responsibilities also expand to the financial success of aligned clients in support of the Client Service Group financial goals. From a people management perspective, my position directly manages aligned Business Analysts.

Houston, Texas, Us

As a Business Analyst I was accountable for completing day to day operational tasks in support of ongoing benefits administration delivery, both internally and externally to clients. I was also responsible for managing the tasks I owned via the Operations Tracker tool and Mantis (internal project items tracker). My role was also ultimately responsible for ensuring that all work delivered to the client is completed accurately and with the highest degree of quality. In this role, it was required I had a solid process and technical orientation with strong personal accountability.

Houston, Texas, Us

Bachelors Of Business Administration, Business Administration And Management, General

Associate Of Science (A.S.), General Studies