The Carriage House Hotel & Conference Centre is a locally owned and operated hotel in South Calgary, that has been in operation for over 56 years. With 157 guest rooms and 20,000 sq. ft. of meeting space, the Carriage House Hotel is one of the longest standing hotels in all of Calgary.Key Accomplishments:• Leading member of the hotel Executive Team.• One of the only hotels in South Calgary that was able to navigate through the COVID Pandemic, remaining open to the public throughout its entirety.• Achieved record guest room financial & service related measurements in 2022, again in 2023, and are on pace to exceed those figures in 2024. This has been accomplished through activating many different strategies in a variety of market segments.• Implemented a Guest Relationship & Marketing system to better communicate and understand guest needs/trends, as well as focus on increasing targeted marketing campaigns. • Designed & assisted in driving aggressive strategy to increase hotels online reputation/reviews. Achieved a growth of 77% in online reviews from 2019-2023. We were also able to increase the hotel TripAdvisor rank from #56 in January 2021 to #13 in July 2024.• Assisted in designing renovation plans, and managed property through two phases of guest room renovations. Phase two included the Executive Floor, with new executive style lounge and increased product & service level.• Created new mentorship program and new Standard Operating Procedures for Front Office & Housekeeping to ensure highest level of guest service is consistently being offered. This initiative also provides learning opportunities for a variety of other colleagues throughout the hotel.

Sheraton Suites Calgary Eau Claire is a Fairmont/Accor managed hotel and is Calgary’s only downtown all suite 4 star/4 diamond hotel. With 323 rooms and 10,000 sq ft of meeting space the Sheraton Suites Calgary Eau Claire is the leading hotel in the Calgary marketplace.For the entirety of 2017, with the absence of a Director of Sales & Marketing, I was solely responsible for leading the direction of the Sales & Catering/Marketing teams. We surpassed all financial targets, as well as achieved 100% in Colleague Engagement in S&C and Reservations for the first time in the 20-year history of the hotel.In 2018, I was largely responsible for leading all aspects of the Marriott Integration process through the Loyalty & Guest Review programs, as well as the RD1 phase. The RD1 phase included the implementation of new systems such as the hotel PMS, S&C system, Revenue Management/Yielding system, Rate loading and Pricing systems, etc.Key Accomplishments:• Exceeded RPI expectations for five consecutive years, while increasing market share for three years in a row (2016: +0.1%; 2017: +3.3%; 2018: +3.5%)• Increased Package revenue from 2012 to 2018 by +97.2%• Achieved Budgeted rooms revenue for five consecutive years (2014-2018)• Responsible for leading Marriott Integration through Loyalty/GXP phase and leading RD1 phase of cutover in Q4 of 2018• Achieved 100% Colleague Engagement Survey results in Reservations Department (2013-2018)• Experience in revenue driving strategies during a strong, booming economy as well as an economy experiencing a lingering recession• Managed guest room, function space and restaurant availability through multiple phases of renovation• Effective member of the hotels Executive Committee

• Increased total rooms revenue in 2017 by +6% YOY and total Group rooms revenue by +17% YOY (Group ADR increased +8% YOY)• Grew Group RPI in 2017 by +12.5% YOY (Group Occ Index: +4.8% YOY; Group ADR Index: +7.3% YOY)• Achieved a growth in Total Banquet/Catering revenue of +15% YOY• Record amount of Group revenue booked in the year, for the year (+61.7%)• Increased future year Group crossover (+62.5%) • Created and implemented new, elevated Site Tour SOP increasing selling proposition over competition while being the driver/planner in activating our first client event since 2012 maintaining and establishing strong relationships with key business partners• Redeployed team creating an Executive Meeting Manager position to better suit changing market conditions• Initiated, signed and activated a variety of short and long-term contracts/sponsorship deals, increasing total hotel revenue and awareness of the hotel within the community and the city as a whole. Group markets that were targeted include Education, Financial, Law and Association• Orchestrated & delivered all S&C colleague reviews and set yearly goals for each Seller

Hotel Arts is an independent boutique 185 room hotel located in Calgary's Beltline District. Key Accomplishments:• Played a leading role in the launch and maintenance of Hotel Arts’ website and booking engine• Implemented Managers Breakfasts’ in effort to meet hotel guests to receive feedback regarding hotel, but also to build loyal relationships with guests• Launched and Chaired of The H’Arts of Service Committee, Hotel Arts’ Social/Cultural Committee• Created and maintained an innovative forecasting tool that allows tracking of booking pace and ‘pick up’ by market segment• Built a variety of reports and tools that would be found in a Yield Management System. Ex. Reservation Summary by Channel Report and Competitive Set Analysis Report

Kensington Riverside Inn is a 19 room boutique inn where service was personalized, the space was intimate, and the amenities were luxurious. I transitioned over to Hotel Arts when the Revenue Manager position became available in April, 2008.Key Accomplishments:• Responsible for overseeing the daily operations of the Inn• Launched and managed TravelClick booking engine as well as initiating and managing partnership with Online Travel Agents and the GDS• Participated in the opening of Chefs Table by managing renovations and installing and maintaining Micros, etc.• Responsible for building upkeep and maintenance

Headquartered in Calgary, Vantis offered electronic and voice reservations for hotels, car rental companies, regional airlines, plus complimentary marketing services. I started at Vantis International as a Data Entry Specialist, loading rates and hotels' descriptions into the GDS and was promoted to Revenue Support Specialist after 10 months. Vantis International was bought by TravelClick in late 2005.Key Accomplishments:• Managed a portfolio of 20-30 hotels from around North America• Responsible for advising hotels on packages/specials and marketing efforts which could advertised through channels such as the GDS, online travel agents and the hotels branded website• Majority of workload revolved around research, analysis and developing profitable strategies based on trending data• Worked very closely with co-workers and other departments to ensure all aspects of clients’ website and revenue plan were executed as accurately and effectively as possible

The Inn on Crowchild is a 63 room full service hotel with a variety of other revenue generating departments that allowed me to experience a great deal in the hospitality industry. The Inn on Crowchild was once a Ramada property but changed ownership approximately a year into my employment at the hotel.Key Accomplishments:- Worked as a Front Desk Agent/Night Auditor, Banquet and Restaurant server, Liquor Store employee- Trainer of staff for a variety of departments within the hotel- Managed set-up, duration, and take down of majority of catering functions- Worked with very little supervision