• Responsible for being the field operations liaison for the Cherwell system• Design asset management modules with vendor assistance in Cherwell system• Provided support to director of field operations with projects• Led projects to upgrade technology in fitness centers at all campuses• Oversee full audit of IT-related asset inventory for entire college• Train new employees through onboarding process• Document and perform periodic review of department documented processes and procedures• Assisted with creating access policies and procedure for Lenel/Stanley security door system

I work at the various campuses of CCAC doing a variety of jobs. Installation of hardware and software, virus/anti-virus work, support solutions for end users with various needs. I also help with project management on the campus for IT needs.I also do training videos that we call "tech-torials" on a wide variety of subjects. Recently, I have been asked to do a number of workshops for the SEIU support staff on various computer related topics, such as computer security and safety, basics or Word and Excel, and also some Publisher related seminars.In addition to all of this, I work with software licesning for the college. The group I am part of takes all software requests and reviews them for validity and software license compliance.

Fielded calls from students, faculty and staff pertaining to services provided by CCAC. This included general computer items, email, online class support and general college functions. I also was involved in creating video tutorials to help users on the network with different program functions and learn new skills.

I worked as phone support for the field sales and remote locations for Kennametal. This included level 2 software, hardware and networking issues, as well as installations and upgrades.

I was Level 3 support for the North American field sales group. I supported the users with hardware and software questions. Hardware support was done in house, replaced and upgrade the Dell laptops the field sales team had. Software support was done using the phone and TeamViewer if the required support needed hands-on.

• Lead Help Desk for approx. 300 end users supporting operating system, Microsoft Office product, and other applications and hardware concerns.• Install and maintain hardware and software for 100 Dell and IBM workstations with Windows XP OS.• Maintain the school’s intranet site that provides information for students and support staff. This was done using Microsoft FrontPage 2000 and straight HTML coding.• Work with Active Directory issues such as: logon failures, account lockouts, network connectivity, authentication problems, folder and printer permissions, perform monthly checks, user clean-up and template creation on Windows Server 2003.• Help maintain HP Poweredge and IBM Netfinity servers that house the file servers, Microsoft Exchange server, AVG anti-virus server and proxy server.• Help maintain internet content and spam tracking devices connected to the network. These boxes are supported by ISBossBox.• Service and install Lexmark series laser printers• Teach classes about Microsoft Office 2007 products, computer hardware, operating systems, network + prep, A+ prep, Windows XP, Windows 2003 Server, Adobe Photoshop and systems analysis.

• Maintained a network of 80 HP and Compaq computers and laptops, including repairs, upgrades and new installs• Maintained LAN and WAN for the offices in Erie and Corry, PA • Lead help desk for approx 80 users on Windows 2000 and XP, Office 2003, IE and other assorted programs• Migrated servers from 1 Windows NT 4.0 and 1 Novell Netware 4.x system to 2 Windows 2000 servers in 2002• Migrated from to Microsoft Exchange 2003 on a Windows Server 2003 in 2005.• Established safety measures for the network by installing and maintaining Symantec Enterprise Anti-Virus software• Created and maintained Active Directory structure and handled issues such as: user creation and deletion, logon failures, account lockouts, network connectivity, authentication problems, folder and printer permissions in Windows Server 2000 and 2003 environments.• Created and maintained terminal services and VPN for offices• Worked with 3COM and D-Link switches to create VLANs and connectivity within the Erie office• Maintained Symantec firewall appliances to protect the network from outside intrusion.• Worked with other county departments to implement the upgrade from DSL to county-wide fiber network• Maintained Windows 2000 server that acted in conjunction with 8 modems for distribution of information for emergency response from Public Health Preparedness department.• Established data backup strategies with VERITAS backup software for all servers• Lead in acquiring information for purchasing new equipment• Maintained and installed several networked HP LaserJet printers, local DeskJet printers, and a dot-matrix printer.• Worked with Pennsylvania state agencies with web-based reporting programs• Member of the county computer task force that helped establish guidelines for how the county’s computer systems would keep up with latest technologies and requirements based on local, state and federal laws.