- UC Berkeley Extension Full Stack Web Developer Bootcamp- Google AI Essentials Certification via Coursera- Various freeCodeCamp courses.

- Leverage business and industry knowledge to partner with customers to help them accelerate business value and ROI - Post-sale customer relationship owner. Responsible for establishing positive relationships and results, ensuring that customers derive maximum value from their investment with INTELITY, utilizing all functionality of the system to ensure adoption and a successful renewal - Build and nurture relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper - Monitor customer usage data, health indicators, renewal dates and growth opportunities - Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map features and benefits to address their needs - Establish and review customer KPIs in line with organizational success metrics and external client needs to demonstrate the value of our platform - Help gather feedback on UI and customer experience to encourage platform enhancements, updates, communicate bugs and technical issues

• Assisted in the creation and restructuring of the CSM team• Assist in the development of fellow CSM teammates• Manage enterprise and advanced clients helping them most effectively achieve their goals using our platform. • Deliver QBR’s and manage renewals for our clients

• Work with enterprise clients to ensure the best customer experience is delivered• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.• Develop, prepare, and nurture customers for advocacy.• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.• Work to identify and/or develop up-sell opportunities.• Advocate customer needs/issues cross-departmentally.• Program manage account escalations.

• Diagnose and Solve Client Reported Issues and Questions• Triage and escalate issues on a case by case basis• Analyze ticket queue to spot trends, identify and address underlying issues, and provide creativesolutions to novel issues• Work closely with multiple teams at Fluxx to assist in implementing and maintaining client builds andnew product functionality• Conduct on¬going testing and quality assurance as part of the product teamnew product functionality• Manage the Zendesk queue by providing timely updates and escalating issues to resolve open tickets efficiently and effectively• Provide training for new employees and new clients • Perform initial screening Interviews for potential candidates • Conduct on¬going testing and quality assurance as part of the product team

Managed the guest experience from their first visit to the website (www.fijiresort.com) until their check-in at the resortTook incoming calls and e-mails from all over the globe, largely Australia and New Zealand, and responded to them promptly and professionallyManaged the resort's Twitter page (twitter.com/JMCFijiResort), increasing followers by 14% in 2 monthsProvided details about the resort and offered special packages to help solicit and entice more guests to stay at the resortUpdated the availability of on-line booking engines

Manage functions in the Gymnasium to ensure a positive experience for participants and spectatorsManage the adult sports leagues at the Jewish Community CenterRecruit teams for men’s basketball, co-ed volleyball, and co-ed softballMaintain schedules, standings, playoff schedules, balancing team requests for scheduling needsCoordinate officiating crews for basketball, and scheduling referees for volleyball and softball, scoring games and refereeing when neededHelp out in other areas of the JCC, including youth basketball, soccer and camps

Manage up to 100 accounts, introducing new products, and responding to customer issuesWork with a large team, nation-wide, to ensure excellent customer service and product qualityManage Accounts Receivables and set pricing to meet budgetary guidelines set for myself and for the accounts that I service

Managed a staff of 20, overseeing all aspects of an 80 room select service propertyResponsible for opening the property, completing opening orders, and hiring and training the entire staffSet all of the rates and managed inventory to maximize revenue and profits through group sales, stay restrictions, and forecastingResponded to all guest comments via e-mail, phone or mail within 48 hours, ensuring the highest standard of guest satisfactionMade several cold calls in the area in an attempt to create and grow local group and corporate business100% in charge of Operations, Sales, Revenue Management, Accounts Receivables, IT, HR and Maintenance

Managed a staff of 15, overseeing all aspects of a 67 room select service propertyResponsible for hiring, training, coaching and counseling all employees of for a small family owned hotel groupAttended regular Marriott Cluster and Revenue Management meetings to keep involved with the current local events and to maximize revenue and profitResponded to all customer comments within 48 hours to ensure maximum guest satisfaction100% in charge of Revenue Management, Sales, Accounts Receivables, IT, HR and MaintenanceHelped the property receive several awards for Guest Service from Marriott International, including platinum and gold service awards

Assisted the General Manager in managing a staff of 30, holding meetings, appreciation parties, coaching and counseling Responsible for Revenue Management, Accounts Receivables, Payroll, Front Office Management, IT, HR and Accounts PayablesTrained employees on Signature and graded and coached employees on callsGuided property to 2003 CSM Lodging Hotel of the Year and 2001 Accounts Receivable Awards

Oversaw 30 front office and unionized bell staff employees for a 265 room full service hotel in Downtown MinneapolisRegularly attended P&L meetings, and completed P&L variance reportsCreated annual revenue and expense budgetsCreated the company’s first front office training manual to better prepare front office employees to provide quality guest serviceNamed Manager of the 3rd Quarter, 2000 for exceeding budget goals while cutting payroll