Travis Meeks Email & Phone Number

Dallas, Tx, Us

- Address written concerns from Customers regarding general concerns and disability complaints- Follow up to ensure Southwest is compliant with Department of Transportation regulations and internal policies and procedures- Provide guidance regarding accessibility and disability related accommodations from Customer Representatives and Ground Operations via an internal helpline - Research concerns to determine compliance for disability related accommodations - Review various queues in C360program, powered by Salesforce and route cases accordingly - Request reports from Stations to gather more information on Customer’s written experience - Answer internal emails from various inboxes on behalf of Advocacy Team - Completed intensive internal 6 week Professional Pathways program focusing on data analytics using SQL, Excel, Tableau, Alteryx and Access

- Respond to over 100 calls per week speaking with our Tier Customers and Government contacts regarding past, current, and upcoming travel- Provide Level 2 Representatives with guidance and support regarding systems that we use, deescalation verbiage, and inquiries about policy changes- Consistently provide Customers with win-win resolutions- Deescalate Customer dissatisfaction with travel- Make reasonable procedure exceptions to accommodate Customer requests- Provide accurate and appropriate information in response to Customer inquiries- Assist with correcting technological booking and modifications errors

- Respond to over 125 calls and emails per week regarding Customer’s future, current, and upcoming travel- Consistently provide Customers with win-win resolutions- Deescalate Customer dissatisfaction with travel- Make reasonable procedure exceptions to accommodate Customer requests- Provide accurate and appropriate information in response to Customer inquiries

- Respond to over 125 calls per week regarding Customer’s future, current, and upcoming travel - Consistently provide Customers with win-win resolutions - Deescalate Customer dissatisfaction with travel - Make reasonable procedure exceptions to accommodate Customer requests - Provide accurate and appropriate information in response to Customer inquiries

- Proactively responded to over 150 customer inquiries per week using Tracking Loyal Customers software- Issued past flight points to customers by verifying flight information in CIRRUS and Amadeus Altéa Reservation Desktop software- Updated customer accounts, including name changes, address changes, and age verification- Consolidated duplicate customer and member accounts

-Developed step-by-step execution plan for the needs of various events-Coordinated logistics for corporate events, fundraisers including Urban Revival, Unlock the Dream Breakfast and new home dedications-Communicated event goals to the marketing team to ensure appropriate branding and collateral production-Assisted event lead with specific department to develop and manage event budgets-Managed event on-site staffing and registration

-Assisted with facility management and game day operations-Managed website using Wordpress and sent out weekly newsletters using Constant Contact to league participants-Engaged with customers on social media using Instagram, Facebook, and Twitter-Analyzed and extract data pertaining to camp participants -Supported league managers with their indoor soccer, volleyball and basketball leagues

Richardson, Tx

-Scheduled games and officials for 36 teams consisting of a winter and summer season-Communicated with team coordinators on events taking place within the league-Processed league payments and other fees, ranging from $1,000 - $10,000 -Managed youth hockey tournaments-Assisted with facility management, cleaning and preparing the facility for the next day

-Assisted with facility management and game day operations-Managed website and send out weekly newsletters using Constant Contact to league participants-Engaged with customers on social media using Instagram, Facebook, and Twitter-Analyzed and extract data pertaining to camp participants -Supported league managers with their indoor soccer, volleyball and basketball leagues

-Cared for clients' homes and pets during their absence-Established and maintained an ongoing client base of 30 customers-Created billing and collection system