• Provide technical support and assistance for electrical panels, controls, automation, and instrumentation systems.• Monitor and respond to customer needs through remote troubleshooting, addressing inquiries, and resolving issues with SCADA systems.• Coordinate and deploy regional technicians to the field for on-site support, ensuring swift resolution of customer concerns and minimizing downtime.• Leverage expertise in data analysis to help inform decision-making and optimize customer service operations.• Contribute to the ongoing enhancement of customer support processes, ensuring high-quality service delivery in a fast-paced, 24/7/365 environment.• Support team management and planning efforts, ensuring efficient workflow and effective communication within the ARCC.

• Adapted teaching methods to meet the diverse learning styles and needs of students, fostering an inclusive and effective classroom environment.• Developed and implemented engaging lesson plans and activities to ensure student success in mathematics.• Communicated regularly with students, parents, and school administrators to keep them informed about progress and areas for improvement.• Analyzed student performance data to optimize lesson plans, seating arrangements, and classroom strategies to enhance learning outcomes.• Served as a soccer coach, demonstrating leadership, teamwork, and communication skills in managing both athletic and academic development of students.• Created a positive, motivating environment that encouraged students to take ownership of their learning and work collaboratively with peers.

• Created unforgettable experiences for youth soccer clubs, individual groups and companies.• Generated new business through the sale of Club Seats, Luxury Suites, Party Decks, Full Season Equivalents and Group Tickets.• Produced over 120% of yearly sales goal to date.• Awarded newcomer of the sales department after the first 6 months.• Effectively managed 10 youth soccer clubs by providing unforgettable game day experiences, athletic training, player appearances, and fundraising.

• Sold life-long memories and a variety of season ticket packages for Chicago Fire, D.C. United, Houston Dynamo, LA Galaxy, Philadelphia Union, Seattle Sounders and Vancouver Whitecaps.• Generated $14,065 in revenue.• Promoted and sold 2015 season ticket membership options with the NASL club, Minnesota United FC.

• Produced over $200,000 in revenue with assisting customers with furniture selection through all forms of communication – email, phone, and face-to-face. • Generate new clients, through cold-calls, referrals, and research using Salesforce. Facilitate the initiation, processing, and closing of a rental agreement or retail sale, following proper procedure and communication, and follow up with appropriate departments to ensure excellent customer service.• Evaluate the customers’ needs, and then advise them based on available products and services to maximize revenue opportunities, and educate customers on advantages of renting.• Converse with each customer to establish a three hour timeframe in which CORT will take care of the scheduled stop, and then revise each truck if there has been a change in date.