Travis Simpson Email & Phone Number

San Diego, California, United States

Collaborated with clients and cross-functional teams to align event objectives and deliverables.Launched registration, websites and marketing plans for event outreach, increasing attendance by 38%.Analyzed event data to optimize performance while adhering to data asset management protocols. Implemented strategic changes based on participant feedback, resulting in a 17% increase in overallsatisfaction.Created detailed plans and coordinated logistics for corporate, education and pharmaceutical events.Managed comprehensive budgets, negotiated contracts and payments ensuring timely and accurate accounting.

San Diego, California, United States

Coordinated marketing, signage, and print project deployments for events and conferences at large luxury hotels.Collaborated with clients and cross functional teams to ensure seamless execution of events.Exceeded revenue goal by 131% and customer experience index to 97.4.Drove new business with pre-event marketing strategies, enhancing event exposure and revenue, achieving 131% of the sales goal.Elevated the customer experience index to 97.4 through targeted campaigns and operational excellence. Delivered performance metrics to department leaders and recommended new services.

San Diego, California, United States

Enhanced customer retention and expanded referral base through strategic relationship management. Directed a team of ten to consistently exceed year over year metrics, fostering a culture of excellence to ensure a great customer experience.Implemented training plans with interactive activities covering customer service, sales, metrics and brand awareness.

Encinitas, California, United States

Revamped operations to train and engage employees focusing on teamwork, customer service and efficiency. Motivated and empowered team with a new vision, development programs and shared goals. Improved quality metrics by 32% and net promoter score from 71.2% to 89%.

San Diego, California, United States

Acted as liaison between customers, employees, and senior leadership to strategize effective improvement solutions.Coordinated customer and business projects to ensure quality, accuracy and on time completion.Enhanced customer feedback metrics by training employees on delivering exceptional customer service.

Irvine, California Area

Greater San Diego Area

Orange County, California Area

Limnology lab assistant to Peter Bowler, Ph.D. at UCIAided students in the classification of wetland dynamics.Prepared sample collection instruments to determine productivity and diagnose environmental impacts.

Orange County, California Area

Volunteer data manager and analyst to Michael Tosca, Ph.D. at UCI.Interpreted smoke plume height using satellite imagery data.Presented on climate change for C.L.E.A.N. to grade-level students.

Greater San Diego Area

 Determined potential clients based on qualifying demographics. Booked guests at nearby events to tour and preview the new resort. Arranged sales and event reports following exhibits. Coordinated meetings regarding new events and possible promotion opportunities.

Bachelor Of Science, Biology

Private Pilot License