• Schedules and conducts phone and face-to-face interviews. • Operates onboarding responsibilities using WorkDay. • Completes new employee and annual employee background screenings, conducting new employee reference checks, and I-9 verifications. • Prepares and maintains employee files. • Experience with sourcing, client management, closing candidates, and negotiating compensation packages. • Assist with payroll. • Completes investigations and resolutions of complaints from Nebraska’s Department of Health and Human Services allegations. • Recommends and implements resolutions.

I provide superior human resources services for our customers related to the hiring, placement, discipline, and termination of our talent employees, offering market data on trends that impact hiring, as well as helping grow our business.• Evaluates and interviews applicants, decides on appropriate assessments and evaluates assessment results and references. • Extends Conditional Job Offer to qualified applicants and establishes appropriate pay rates based on individual applicant’s skills, abilities, and experience. • Evaluates attendance and performance of temporary employees. • Acts as the company representative in unemployment matters and workers compensation matters to resolve and/or make recommendations as to the resolution of the matter. • Investigates discrimination complaints to resolve and/or make recommendations as to the resolutions of the matter. • Researches, evaluates, and makes recommendations as to job fairs and recruitment events. • Prepares print and online advertising for recruiting temporary employees and evaluates advertising effectiveness.

• Organized valuable and fun wellness programming. • Created and updated website content and program materials. • Collaborated with web developer. • Coordinated program logistics, including but not limited to room reservations, calendar invites, and catering. • Planned health screenings for all Washington University employees. • Organized and monitor mindfulness program enrollment. • Managed the gift card inventory and distribution. • Conducted the onboarding of new wellness champions. • Held the zoom webinar license for the Human Resource department.

• Managed recruitment and admissions process for the School of Education. • Collected, prepared, and retained data for all Lindenwood School of Education candidates. • Coordinated mandatory student meetings for various program phases. • Maintained accurate information on candidate stages and performance to prepare reports. • Assisted in preparing reports required by national and state accrediting agencies. • Reviewed and analyzed transcripts to better advice students. • Evaluated course equivalencies from other universities. • Advised students with regard to services for successful completion of program assessments. • Recommended student for certification to the Missouri Department of Elementary and Secondary Education.• Maintained data collection, working collaboratively with School of Education Dean, SOE Associate Dean, SOE Faculty, and SOE Data Manager as necessary to prepare reports. • Met with incoming students and prospective families to explain program offerings and review admissibility standards. • Collaborated with Deans to process President escalated issues.

• Collaborated closely with offshore team to verify quality production for DRS (Direct Registration System) asset movement process. • Completed the Supervisor QC Report and maintained DRS/DWAC daily, weekly, and monthly numbers’ metrics and workflow. • Provided 100% support/point of contact for DRS process. Liaison to multiple business lines internally/externally including Financial Advisor’s, Transfer Agents, Client Support team, Offshore Team, and Depository Trust Clearing Corporation. • Reviewed 100% of Wells Fargo Advisors/WellsTrade DRS reject submissions to DTCC by offshore team. • Reviewed 10% of the total open DRS Service Requests via Wisdom versus DTCC system to ensure accuracy. • Verified processors are noting all DRS rejects on Microsoft Excel spreadsheet and SPAD. • Provided quality coaching/feedback to offshore team members. • Upon completion of review, charged the DRS reject fee of $75 for each rejection/error.

• Collaborated closely with offshore team to verify quality production for DRS (Direct Registration System) asset movement process. • Completed the Supervisor QC Report and maintained DRS/DWAC daily, weekly, and monthly numbers’ metrics and workflow. • Provided 100% support/point of contact for DRS process. Liaison to multiple business lines internally/externally including Financial Advisor’s, Transfer Agents, Client Support team, Offshore Team, and Depository Trust Clearing Corporation. • Reviewed 100% of Wells Fargo Advisors/WellsTrade DRS reject submissions to DTCC by offshore team. • Reviewed 10% of the total open DRS Service Requests via Wisdom versus DTCC system to ensure accuracy. • Verified processors are noting all DRS rejects on Microsoft Excel spreadsheet and SPAD. • Provided quality coaching/feedback to offshore team members. • Upon completion of review, charged the DRS reject fee of $75 for each rejection/error. • Answered phone inquiries from financial advisors and branch office administrators. • Applied critical thinking to provide solutions to circumstances concerning cash disbursement such as Automatic Clearing House on Demand, Systematic Withdrawal/Purchase System, and Add Distribution or Transfer transaction. • Probed appropriately to get to the root of the situation in order to provide the best solution.Retirement Services Operations Specialist • Analyzed and made accurate client account or internal system entries. • Processed documents regarding Business retirement plans inclusive of SIMPLE and SEP IRAs, Profit Sharing, Money Purchase, Defined Benefit Plans, Individual 401(k)s, Safe Harbor 401(k)s, Traditional 401(k)s and 403bs. • Responded to wires from branch associates in an accurate, clear, and concise manner. Estates Processing SpecialistInternational Tax Reporting Specialist Estates and Security Processing Specialist Compliance Verification Letter Specialist