Managed the administration of the ERAP and EHAP Colorado rental assistance programs.Trained staff (both in-office and remote) on the use of Neighborly software— the application portal and CRM for the ERAP program. Handled data management for the organization. Created a custom Google Sheets template to visualize case data and gamify daily tasks and goals, making work fun and motivating.Spearheaded the adoption of new technology to digitize manual processes, earning buy-in by presenting the time-saving potential and providing training for a smooth transition.Led a team that processed applications for 22 counties in Colorado, distributing over $10 million in assistance to 1500 households— a huge milestone in capacity for the organization.Conducted continuous data audits for accuracy and compliance with state and federal guidelines, using formulas to auto-identify errors.

Managed the administration of the Energize Colorado Gap Fund and operated a revolving loan fund for small businesses.Trained staff on the use of Fluxx CRM software and other tools, including Excel, Google Workspace, Constant Contact, Docusign, and Adobe Acrobat. Acted as the main point of contact for technical questions and troubleshooting. Began implementing Salesforce for loan origination and tracking, self-teaching basic salesforce administration and data migration skills. Predicted default risk for businesses in the revolving loan fund using logistic regression in Python.Applied for a $25,000 United Way COVID-19 relief grant and created a program to aid local businesses with rent and utility expenses during lockdown.Revised lending guidelines to ensure compliance with federal funding sources, such as EDA, CDBG, and USDA.

Conducted independent research investigating the behavioral economics of financial tools, finding that those who use transparent financial tools (such as online banking and mobile apps) are more likely to see better financial outcomes than those who rely on cash or manual methods.Analyzed FDIC survey data using SAS and Python, including data wrangling and logistic regression.