Travis Timms Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Responsibilities Engage with customers and stakeholders Create technical solutions for customers Build proposals Present proposals to customers Head of Change Advisory Board (CAB) Vendor and partner management Mentor and develop team members Cybersecurity initiatives Achievements Updated change management policy and related documentation to mature BluBiz’s change management process to meet customer expectations Created and presented proposals to customers Used my General Management experience having read and been presented to numerous times, to improve BluBiz response to tenders Led the Cybersecurity team to ensure all ASD Essential 8 Controls are in place Assisted in ISO 27001 accreditation Mentored team members to assist in their development Exposure to various technologies Assisted in a variety of customer projects such as new offices, office moves, network deployments, on-premises and cloud infrastructure, cybersecurity and mobility initiatives

Notting Hill, Victoria, Australia

Responsibilities Member of the Executive Leadership Team Head of Change Advisory Board (CAB) Create the IT strategy in line with the business strategy Engage with customers and stakeholders from all areas of the business. Manage a team of 10 across IT operations, delivery, data analytics, infrastructure and project management. Onshore and offshore teams. Mentor and develop team members Vendor management, contract and SLA negotiation Management of IT budget. Identify and implement cost-saving initiatives. Achievements Assisted with the divestment of 90% of the business. Completed a cloud-first strategy with the migration of all applications to Google Cloud Platform, other host providers or SaaS (Software as a Service). No on-premises servers or storage. With no on-premise servers and storage, it allowed the network to be streamlined. Went to market for managed WAN and LAN managed services. Reduced monthly spending by almost 70% with no impact on performance. Pre-COVID, introduced a ‘laptop only’ purchasing policy (no desktops). This combined with already making our internal applications externally available, allowed the business to instantly relocate all office-based staff to work from home at the beginning of COVID. Formulated and delivered comprehensive presentations to the Audit and Risk Committee, successfully identifying critical risk areas, and proposing strategic remediation steps; additionally communicated pivotal cybersecurity findings to the board, influencing the allocation of an extra $200K for security enhancements by the investment panel. Led a companywide push to improve the culture surrounding cyber awareness to help reduce the risk of cyber-threats. Created and introduced mandatory cyber-security awareness training. Reduced monthly phishing test click rates from 20% to below 4%.

Melbourne, Victoria, Australia

Responsibilities Performed Scrum Master role utilising Agile Scrum Work with the ELT to prioritise the IT Backlog, gather business requirements, liaise with Product Owners to produce quality deliverables during fortnightly sprints. Work with operations and sales teams to create EDI integrations to digitally receive customer job data to improve efficiency, accuracy and reduce manual labour. Change management, vendor management, contract and SLA negotiation, budgeting, onshore and offshore recruitment Assist with any escalations originating from the IT Operations Team to ensure SLAs are met. The team provided level 2 and 3 support for the IT Service Desk. Achievements Headed up the project team to ‘lift and shift’ existing on-premises VMware environment to Google Cloud Platform Implemented Agile Scrum and the IT backlog Created and drove fortnightly sprints Worked with teams to Integrate customers such as Woolworths, Amart, IKEA, SIGMA, API. BP Castrol Created IT workflows and continued refinement with the aid of a business analyst

Melbourne, Victoria, Australia

Responsibilities 2IC to IT General Manager Involved in purchasing, staff recruitment, oversaw IT Projects in areas such as customer EDI integrations, systems administration related projects, software purchasing and licensing, server related hardware purchasing, server hardware refreshes, multiple email platform moves. Assisted with multiple acquisitions and integrating the new businesses. The team provided level 2 and 3 support for the IT Service Desk. Achievements Technical IT lead on multiple acquisitions Centralised all state-based server infrastructure (physical to virtual server consolidation) back to Head Office including business case creation, procurement, and implementation. Subsequent project to move all head office production servers to the NextDC data centre to reduce the risk of downtime and increase the physical security of the environment. Citrix XenServer hypervisor to VMware vSphere transition Created disaster recovery and business continuity plan, documentation, and testing. Ran multiple WAN tenders and migration to reduce cost and increase speed.

Melbourne, Victoria, Australia

Responsibilities Lead and train IT Help Desk team to provide level 1 and 2 support to the various Kings businesses and business units Respond to and manage incidents and service requests Provide after-hours support Managed and supported ‘end user’ compute devices including driver PDAs. Assisted with acquisition of Blue Circle Couriers and 3PL warehousing.

Melbourne, Victoria, Australia

Responsibilities Combination of help desk and project work supporting various Kings businesses and business units across Australia. Transport Management SystemsConfiguring, deploying and managing mobility devicesBackup and recoveryIncident and service request managementCitrix XenAppLinux and Unix supportWindows Server ManagementHardware installation

Master Of Business Administration - Mba

Itil Foundation Certificate In It Service Management, Information Technology

Prince2, Foundation, Practitioner