Security/IT Contractor Attend Service Calls Diagnose and Repair Fault on several different types of equipment including; Alarm Panels DVRs, NVRs, Network/Analog Cameras, Access Systems, Routers, Switches and PCs.Install new Alarm, Camera and IT systems.Assist with Web, Email, and Phone fault enquiries.Assist with Web Administration, on the site Blui Hosts.

Technical SalesSupport customer technical enquiries over the phone, face to face and onsite, CCTV, IP CCTV and alarm panels.Program and configure Nuuo, Verint IP CCTV.Proficient in the DSC Alarm Panel.Upgrade and configure Digital Video Recorders, including face recognition, access integration and POS setups.Help with Installations of Audio and Video systems.Extensive knowledge of IP Camera, and Network Video Recorder setups.Repair faulty or obsolete equipment, either under warranty or for a service cost to the customer.Stepped into Warehouse Manager position for 9 months, which included forecasting stock, ordering stock from other branches local suppliers and international suppliers. Getting orders ready for customers and organizing couriers. Receiving and unpacking of stock including a weekly branch order. Providing logistical support.Stepped into Alarm Sales position for six months. This included following up leads and finding new customers. Quoting effectively and in a timely manner to and to maximise profit.

Corporate Telephone SupportAfter hours call support for government/corporate customers.Level 1 tech support for PABX, Routers, and mobile phones.Log incident and action to appropriate Vendor or Optus department.

Audiophile hardware in vision science for Neuroscience

Sales and Technical SalesSupport customer technical enquiries over the phone, face to face and onsite, for alarm panels, CCTV, home automation, access, and fire systems.Program and configure POS, home automation, access and fire systems.Proficient in Ademco/Vista, C&K, and Texecom alarm panels.Upgrade and configure Digital Video Recorders, including face recognition, access integration and POS setups.Helped with Installations of Audio and Video systems.Extensive knowledge of IP Camera, and Network Video Recorder setups.Repair faulty or obsolete equipment, either under warranty or for a service cost to the customer.Test new equipment to determine whether it should be a product we should stock and sell. Internal Sales 2006-2008Enter and invoice sales orders obtained either by fax, email, phone, sales rep or walk in.Help sales reps with ordering, and stocking requests.Order and maintain stock levels in both the show room and warehouse, which entailed operating a “Crown” forklift.Handle customer enquiries and complaints.Pack customers orders accurately and with meticulous detail. Transfer stock interstate for other branches or their customers.Handle cash, including operating an Eftpos machine with Equifax.Proficient in Distrib and ACT Systems.

Data basing sales leads through various publicationsUsing various sales techniques to find new leads and prospects.Meeting new prospect and old clientsQuoting effectively within 24 hours using a custom quoting systemMaintain good relations with account managers at various distribution partnersClose sales opportunities.