Travis Johnson Email & Phone Number

Mesa, Arizona, United States

Serve and develop a high-volume sales and service team focused on serving a large member base to reach financial success. Evaluate the loan portfolio to monitor progress to the next milestone and mentor team members on increasing loan quantity and quality, cross-sell opportunities, overcoming objections, and underwriting roadblocks/challenges. Gather and analyze applicant financial information to support lending decisions, including income, assets, investments, debt, credit history, bankruptcies, and property characteristics. • Consistently achieved highest loan volume and sales results in the region and sourced and acquired new business resulting in branch assets reaching over $250 million.• Maintained strong working development plans for each team member to increase productivity and build strong network of candidates ready for promotion.• Developed and implemented new member service strategy to achieve an NPS score of 89%• Responsible for underwriting and maintaining a well-balanced loan portfolio by displaying sound credit judgement to gauge the credit worthiness of potential borrowers.• Preserve relationships with current members while implementing new business initiatives and sales plans to generate new opportunities and managing a continual pipeline of loans in progress.• Developed and maintained a strong accountability process to reduce compliance errors in the branches by 25%.• Developed internal and external marketing strategies for associates to create significant connections and expand the member knowledge of available resources, products, and services.• Responsible for recruiting/hiring and onboarding processes for new employees across Arizona, New Mexico, Utah, and Nevada.

• Developed a strong working strategy to ensure compliance standards were met, which resulted in the first ever perfect audit score.• Created a proven sales culture and initiatives to deepen and retain member relationships to exceed retention goals while providing increased earning potential for team members.• Remained a calming presence during sales calls to train and equip sales agents with the correct tools and resources to be the product expert and win over complex challenges.• Actively participated in large-scale recruiting programs to ensure the company was being positioned in front of qualified, talented, and customer-focused candidates.• Coached to a positive work culture, resulting in a 32% increase in employee net promoter score.

Tempe, Arizona

Accountable for developing, maintaining, and managing the profitable direction of the branch and workers to achieve set metrics and standards set by the company. Oversaw the daily operations and HR administrative activities and practices for compensation and benefits, employee relations, performance management, and training activities to build a top-performing branch.• Managed the talent acquisition process involving recruiting, interviewing, hiring qualified applicants, and onboarding.• Effectively coached tellers and bankers to ensure quarterly sales goal are achieved as evidenced by a consistently top-ranking sales team.• “At Work” specialist which was responsible for driving new member acquisition by 20% year over year.• Set high customer service standards which delivered consistent platinum level WOW customer service score rating.• Proven techniques for coaching new member acquisition to ensure long lasting financial relationships are formed.• Actively monitors branch and assists with daily tasks to ensure policy compliance is met.

Tempe, Arizona

Tempe, Az

Business Finance

High School

Activities and Societies: -Football -Soccer