Travis Walter Email & Phone Number

Provide user technical support for the technology at over 270 Laser Hair Removal clinics around the country, as well as in-person support at the Headquarters office, the Call Center satellite office, and fulfillment center, all located in Omaha. Regularly utilize expert knowledge of PC and Mac systems; Administration of users and software using Google, Okta, and Zoom management systems, as well as hardware management of over 400 PC's, 1000 MacBook laptops, 200 iMac desktops, 1500 iPads, Apple TV's, etc. MDM systems used include Mosyle, JAMF, and NinjaOne. Deploy all technology to new employees weekly, which includes training in a classroom environment, educating them about the technology being used on their computer and in the personal care clinics.

Nebraska, United States

Help achieve and repair strong relationships between Apple and their customers; provide support for customers and their devices by utilizing relevant technical and product knowledge and customer focus; Utilize excellent time management and multi-tasking skills in a heavy-traffic queue environment. Facilitate repairs of device hardware and software, and maintain certifications in Mac and iOS systems. As of March 2020, role shifted to work-from-home assisting customers via Chat and Phone.