• Perform onsite and remote support for business and residential customers.• Diagnosed and repair in shop computers, tablets, printers for clients.• Installed and configured network infrastructure for business customers.• Remotely troubleshoot and repair customers technical problems• Provide technical in-site and knowledge to customers looking to purchase computer equipment.• Provide technical support and services for over 50+ businesses throughout the Capital Region• Troubleshoot customers software needs and assist with issues by working with software developers and vendors for support when needed.

• Managed multiple large scale time sensitive projects.• Trained to handle sensitive HIPPA related documents and data. Insured staff received training as well.• Managed/Supervised State/Contract staff at 7 local and remote sites within the State. Management duties included handling workplace issues, time and attendance issues, and personnel matters.• Design, implementation, maintenance and integration of server and storage hardware systems and administration of Microsoft Server 2003/2008 Infrastructure.• Worked with Contract/Temp agencies to acquire new staff when needed to perform specific short-term projects/jobs.• Implemented/managed (Replistor) a multiple site disaster recovery replication solution between sites.• Created desktop images using Norton Ghost of user environments to be used as an office wide standard for department specific computers. • Aided in department wide rollouts of both workstations and servers. Assistance involved elements of coordination, software configuration, and physical setup of the equipment. • Created technical writings with screen shots and other visual aids to efficiently instruct administrators and end-users to install or make use of applications, hardware and other systems.• Diagnose and repair hardware and software failures often occurring on desktops and critical servers.• Administered user accounts and security settings. Daily administration included; account resets, user account moves, and user rights.• Troubleshoot and resolve multi-site connectivity issues.• Assigned VPN fobs for users in need of remote access to their data out of work.• Managed the New York State Inventory System using HP Openview software, to insure all assets were effectively claimed and accounted for.• Managed Mobile device integration, deployment, and troubleshooting amongst users.• Microsoft SCCM configuration and deployment.• Work with vendors for product repair, replacement & purchasing.

• Desktop support and network administration.• Utilized help desk ticketing system for technical assistance requests.• Developed deployment images for computer equipment.• Created technical writings with screenshots and other visual aids to efficiently instruct administrators and end-users to install or make use of applications and other systems.• Developed images of user environments to be used office wide for various types of pc's that were used for deployment on new equipment by all users.• Aided in department wide rollouts of both workstations and servers. Assistance involved elements of coordination, software configuration, and physical setup of the equipment. • Created technical writings with screenshots and other visual aids to efficiently instruct administrators and end-users to install or make use of applications and other systems.• Diagnose and repair hardware and software failures often occurring on crucial system servers and mainframes.• Administered user accounts and security settings in Active Directory 2003 environment. Reset passwords along with controlling user access to network shares and mainframe resources.• Performed regular maintenance of system wide services including virus protection systems, patch management utilities, and backup software routines.• On Call off hours to perform critical hardware repairs on healthcare servers for the State.• Setup training labs for new users, so they could get up to speed with their new job duties, and learn how the software they were assigned to use worked.• Received HIPPA training and made sure to protect and secure all media from outside intrusion.