- Received recognition from clients for consistently exceeding client expectations in IT project management, leading to improved efficiency and successful project deliveryFounded a business to deliver innovative IT solutions and led a nationwide team, optimizing project execution, streamlining operations, and reducing costs through strategic management of hiring, training, and scheduling- Mentored and guided new technicians, helping them excel in their roles and contributing to the successful delivery of IT projects nationwide, with consistent positive feedback from clients and stakeholders.- Identified inefficiencies in clients' outdated sales tracking and reporting software. Proposed and implemented optimized solutions within their existing SaaS platforms, improving system performance and cost savings.- Developed and deployed a secure Azure Active Directory (AD) system with Role-Based Access Control (RBAC), allowing employees, contractors, and clients to access critical resources such as work orders, billing, and company intranet with improved security and scalability.- Created test labs environment using a KVM Type 1 platform to deploy Linux-based servers, hosting multiple resources accessible via WAN and isolated network access, significantly improving internal communication, security, and operational scalability.- Enhanced communication between internal and external teams by implementing advanced networking solutions, including configuring DHCP scopes, DNS servers, ARP tables, and firewall rules. This facilitated secure and seamless access to critical resources across multiple locations via the Azure AD system

- Developed new systems and procedures by specializing in network installation and support, focusing on intermediate-level networking and leveraging a strong understanding of Ethernet and Wi-Fi standards to optimize client operations.- Helped others achieve their goals by overseeing new user account setup with MDM Enrollment, Okta, Duo, and VPNs, ensuring secure remote access to critical resources, which enabled teams to work efficiently and securely from remote locations.- Improved communications between groups by collaborating remotely with support teams to maintain data integrity and minimize disruptions during domain migrations and mass computer imaging projects, ensuring seamless transitions with minimal downtime.- Resolved deployment conflicts and technical challenges as a Smart Hands Technician, facilitating the installation and deployment of point-of-sale hardware, routers, switches, and firewalls to ensure smooth operations at client sites.

- Developed a procedure by coordinating with Dell to track, receive, inspect, and return damaged parts, which ensured proper inventory management and prompt replacements.- Identified and resolved issues by optimizing routing strategies to enhance time management and reduce operational costs.- Participated in a team effort by diagnosing and resolving technical issues with monitors, hubs, laptops, desktops, servers, and workstations, ensuring smooth operation and contributing to overall team efficiency.- Achieved goals by conducting repairs or replacements of damaged components, ensuring devices were restored to optimal functionality, supporting team productivity & client satisfaction