Traviz Johnson Email & Phone Number

Waldorf, Md, Us

1299 Pennsylvania Ave, Nw Dc

Resolve over 20 help desk tickets daily using the Service-now ticketing software, providing excellent customer service to end users Set up and support over 20 Desktops & Laptops daily to maximize productivity Configure secure Network access to over 100 users daily to increase productivity  Maintain Asset tagging of the inventory the boxing and unpackaging of new and old devices; track packages and completion of packages through a daily log Serve up to 20 to 40 customers daily, sincerely and proficiently, to create customer loyalty Managing and Maintaining the Servers, PC’s, Routers and Switches.

Washington D.C. Metro Area

Working as a part of the MyTech Lounge team providing IT support for over 140 internal customers at the GE DC site Assist 35 – 70 clients daily; resolve technical issues including hardware and software malfunctions to support uninterrupted business operations for all employees Support internal users with hardware such as: Prysm, Telepresence (Webex & ClickShare), HTC Vive VR, Samsung Gear VR, Apple and Microsoft products Provide testing and communication for internal application development teams to ensure application is functioning properly for users

Arlington Virginia

Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; the one-year program includes college-level coursework, career training, and a six-month corporate internship. Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, software development/testing, and business operations. Earned 22-28 credits through the American Council on Education's College Credit Recommendation Service (ACE CREDIT); relevant course work include Intro to Computer Applications, Business Writing, Public Speaking, and Career Development; recognized fully by George Mason University, Northern Virginia Community College, Johns Hopkins University, Montgomery College, and 2,000 other colleges/universities nationwide

National Harbor

 Resolved over 20 help desk tickets daily using Remedy ticketing software, providing excellent customer service to all customers Served up to 100 to 200 customers daily, warmly and efficiently, in order to create customer loyalty.  Managed and reconciled processing $1,000 to $4,000 of sales once daily with zero errors. Implemented a marketing strategy that directly increased quarterly sales by 5%.

Temple Hills Md

Supports the creation of environments and instructional opportunities that meet the needs of diverse learnersProvides individualized behavior and academic supports to improve children's achievement of individual academic and behavioral goals in support of children's IEP goalsConsistently implements behavioral and academic strategies outlined in children's IEPsUses information and data from a variety of sources to understand children's instructional needs and progress against IEP goalsMaintains records and documentationKeeps other members of the classroom teaching team, appropriate service providers, and families informed of progress and challenges regarding the studentEnsures a safe, clean, attractive and engaging centers-based classroom that encourages both exploration and complex play for children with special needsFosters tolerance and a sense of community in classrooms, modeling and explicitly teaching acceptance and appreciation of othersWorks with the teaching team to ensure the classroom contains sufficient supplies and materials for individualized instructional supportsAssist young children with personal hygiene, meals and other daily activitiesCommunicates the individual children's goals and progress to families and also ways in which the family can support the child at homePlans collaboratively and shares ideas and resources with instructional team

Bethesda Maryland

Quickly absorb and retain product knowledgeBuild rapport and trustUpsell existing businessTrained to install security systemsTravel to existing clients’ home when needed