Travis Smith Email & Phone Number

Hove, Gb

Hove, England, United Kingdom

• Grew client's social media following by 89% through targeted campaigns.• Developed marketing communication plans fostering thriving online communities, boosting customer engagement & project success.• Managed client crowdfunding campaign that raised over £100K for new title.• Managed project budgets & timelines to ensure successful delivery.

Brighton And Hove, England, United Kingdom

• Built and oversaw a team responsible for day-to-day creative and operational tasks, ensuring the smooth development and launch of new board game titles.

Brighton, United Kingdom

• Secured impressive influencer & press coverage (cover story, "game of the year" review).• Led campaigns that increased brand awareness & sales, resulting in a £175K+ crowdfunding success and product sales growth.• Built & oversaw a team responsible for launching new board game titles including a £533K+ crowdfunding campaign.

Brighton, United Kingdom

• I helped small crowdfunding creators by building backer-focused communications solutions.

Vancouver, Canada Area

• Led and enhanced the media relations, issues management, and community engagement efforts of the college.• Secured international media coverage for college initiatives, raising awareness, and fostering positive community relations.• Advanced the campus master plan with the provincial government through strategic communication and stakeholder engagement.• Supported the senior leadership team's government relations activities and provided strategic communications counsel.• Integral part of the communication and marketing department's leadership team, managing a team of communications officers.

Vancouver, Canada Area

• Collaborated and consulted with internal clients to plan, produce, and deliver corporate communications materials, also managed the College's website content and social media presence.• Created and executed regular successful email campaigns to registrants.• Developed communication plans, annual reports and issued briefs, speaking notes and presentations for senior leadership.

Halifax, Canada Area

• Developed and executed strategic communication plans for a broad audience, including students, staff, faculty, alumni, and stakeholders. • Served as a university spokesperson.• Managed media relations efforts, resulting in positive media coverage and promoting the university's programmes, research, and activities.• Handled a diverse issues management portfolio, providing communications counsel to the executive management group, deans, and other senior staff and academics. • Centralised and coordinated communications planning across campus.

Dartmouth, Nova Scotia

• Account planning, corporate consultation, media and government relations, and reputation management for diverse client roster. • Developed, implemented, and managed public relations and media relations strategies at regional and national levels.• Oversaw the development of internal and external communications vehicles and publications, including annual reports, press releases, financial announcements, executive speeches, corporate newsletters, strategic plans, customer-facing marketing materials, and matte stories and press releases that were picked up nationally. • Wrote many successful RFP responses, winning new business for the agency.

Halifax, Canada Area

• Managed a diverse portfolio of marketing communications work for local and national clients. • Provided leadership in public relations, corporate communications, website strategy and development, social marketing, and advertising.• Ensured that work was delivered on time and on budget. • Grew and retained our client base through formal RFP responses, business development, and by fostering existing client accounts.

Halifax, Canada Area

• Led client counsel for a variety of public relations and marketing projects for some of the agency’s largest clients including Bell Aliant and Nova Scotia Power.• Contributed to the strategy and planning process on medium to large-scale campaigns and executed the project with multidisciplinary teams to help the client effectively communicate and market their product. • Researched insights that helped shape creative concepts.

Halifax, Canada Area

• Supported the broader client service team in developing campaign ideas by coordinating details, issuing status reports, identifying increases to scope of work, and assisting project managers in creating estimates and timelines. • Researched, wrote, and edited many small-to-medium-scale new business proposals. • Wrote press releases and advisories for the agency and our clients, assisted in media training and account planning for clients of public relations and social marketing services.

Halifax, Canada Area

• Responsible for all aspects of personnel management for teams of up to 25 front line contact (call) centre agents. • Managed staff performance through one-on-one coaching sessions, call monitoring, and individualized follow-up to identify areas of improvement and development for each employee. • Motivated teams through inventive monthly sales and quality incentives.• Coaching resulted in teams with the highest call quality on the production floor and sales metrics that exceeded targets. • Regularly developed team members to take on additional roles, from agent support to becoming team leaders. • Produced standardized coaching documents that became templates certified for use at other sites for performance evaluation.• Regularly trained new hire classes as needed.

Halifax, Canada Area

• Placed outbound sales calls for OnStar, welcoming new vehicle owners to the service and selling them personal calling minutes and upgrading their core package. • Call quality and sales metrics were well above target and I earned recognition and rewards, including the formal bonus incentive, for my work. • Regularly assessed the customers' needs and overcame their sales objections.

Ba, Political Science

Advanced Diploma With Honours, Public Relations