Trav C. Email & Phone Number

Victoria, Australia

Acting in higher duties as of May 2024. Member of Enterprise Learning Delivery network.Deliver via online virtual environment via MS Teams.Create an engaging and safe learning environment for participantsTrouble shoot technical issues Engage Guest speakers or subject matter expertsLiaise with site contacts as required Support the process to code attendance

Victoria, Australia

At Services Australia I undertake research and make sound decisions using appropriate judgement within defined parameters.Payment Assurance and Recovery Operations Division. Australian Public Service (APS).Payments and Integrity Group (Payment Assurance).Applying exceptional digital and computer literacy to review customer data from CRM and legacy systems, and investigate the inconsistencies, to ensure that services and payments are delivered in line with legislation and policies. Work with high level of capability to find and use relevant information with limited direction, and apply critical thinking to quickly solve complex customer scenarios.Connect with customers using a high level of capability to empathise and effectively communicate.

570 St Kilda Road

2015-2020As Course Advisor Nat. I guided future sales activity by providing data and reports via CRM directly to National Manager about data conversion and increasing revenue year on year and where needed supporting new staff. I worked under relevant rules to provide programs and increase better outcomes in launching students. Working with other departments towards planning future sales within student services tracking dates, and changes to products being offered which lead to a 98% rate of graduates reporting they enjoyed their training. I have worked as an authorised delegate working under financial services, eg. ASIC, education. ASQA and government directives. I behave appropriately in providing services and self-managing providing support for reaching budgets and maintain credibility and professionalism. At Builders Academy I managed a Linkedin account, and lead generating sources and was responsible for invoicing and reporting for clients accurately for their contribution to the business. At Builders Academy, I had to identify develop and execute strategies for enhancing engagement and welfare of students. This resulted in the highest retention for students, also I had the most students registered as Course Advisor. This was due to great time and task management using resources effectively and continuously meeting deadlines and targets. Student enrolment and services section of BAA focused on funded course delivery. In this role I worked extensively on the implementation and Pre-training reviews under the Skills First program, I managed several accounts, and leads sources, this assisted to minimise student cancellation, and adhere to regulations when sourcing government funded students. The result was 91% graduates who would recommend the training company, higher student retention and contributed greatly to small training awards.

Queen Street, Melbourne

2012-2015NIB Specialist in Life Insurance, Bill Relief /Income Protection and Funeral plans of nib.Consistently met and frequently exceeded the sales targets and helped nib team achieve its monthly budget.Provide sound information to nib clients about nib life insurance and financial products and helped increase the business of the company.Earned appreciation from nib business managers for outperforming high reach sales targets.Under NIB White label Life Insurance Authorised Representative:• completing underwritten policy in both outbound and inbound areas.• starting different personal insurance products such as Life Insurance, Funeral Insurance and Income Protection business to customer.• Ensure legal and ethical sales process whilst maintaining high KPI’s.• Engaging professionally with various customer’s in differing socio-economic areas.• Offering support and guidance to newer recruits assisting in speed to competency• Selling TAL’s products to its white label alliance partner NIB • Competent computing skills within Microsoft Office suite and TAL’s CRM system.The focus of an 'Insurance Representative – Sales (IR)' is to sell TAL products to TAL's prospect database. The IR role included receiving inbound calls from solicited leads and outbound calls to TAL customers responding from direct marketing.Considering the regulation within the financial industry, this position required great listening skills, compliant communication, consistency in achieving and exceeding sales KPI's and an extremely high attention to detail when dealing with TAL Direct customers, and when updating customer information on the TAL Direct database.

Nexus Building, Mulgrave

Insurance Claims Officer•Reviewing payment details and ensuring the benefit amount has been entered correctly;•CIS payments and claim payments sent for authorisation;•Builder Invoice & Payment reviews•Ensuring that external providers are being paid in accordance with relevant invoices. Insurance Claims Consultant:•Inbound & Outbound Calls to Intermediaries: Builders and repairers•Determine coverageCase Management•Procurement of replacement goods•Dealing with customer enquiries during major eventsClaims Officer: Contractor.

Queens St Melbourne

Trained in Individual and Business Tax Skilled in serving tax customers through high-level training, adept at handling inquiries and providing solutions. Actively contribute within a team environment, negotiating with stakeholders and customers to achieve optimal business outcomes.

William Street, Melbourne

CGU Insurance Storm Response Unit•Ensure claims are settled in accordance with policy and company guidelines•Advise clients of decisions regarding claims•Determine coverage•Tail-end claim management.•Calling Intermediaries•Inbound/Outbound direct to clients in Insurance Home and Contents •Liaise with repairers or suppliers when needed•Apply creative problem-solving to selected claims, while adhering to policy definitions and regulations•Develop and maintain relationships with range of stakeholders•Sending/Receiving email from Intermediaries and direct clients.•Making Payments and fair decisions according to CGU Insurance policies.Reporting to the senior leader for Home and Contents, creating strong business relationships with builders suppliers, loss adjusters while dealing in and helping co-ordinate storm damage claims from one large weather event.Initially a broader team of 10 consultants or more at CGU we were responsible for storm claim processing after that I shared the tail end case management with another claims manager until a majority of claims were finalised.Claims Manager: Contractor

Canterbury Gardens & Camberwell

Responsible Service in Liquor Department and running of shop.

Secondary School, Certificate Iv In Social Justice, Rpl

Activities and Societies: Assessed Competencies:+ Analyse and apply criminal law + Identify and apply the legal framework + Analyse.

Other, Rg146

Activities and Societies: TAL Direct NRMA Knights Pilot RG146 Insurance and Generic Advice

10284Nat, Diploma In Crime And Justice Studies, Rpl

+ BSBLEG413 Identify and apply the legal framework + CJSACL501 Analyse and apply criminal law + BSBLEG418 Produce complex legal documents..