Trayci Fields Email & Phone Number

*Oversees the office communication and supports essential operations*Manage emails, all phone calls, mail, and coordinate meetings, ensuring efficient workflow and effective communication within the office environment.*Maintain files and records with effective filing system*Greet and assist visitors upon arrival*Perform basic bookkeeping activities and update the accounting system*Deal with customer complaints or issues*Assist in vendor relationship management *Monitor office supplies inventory and place orders*Follow office workflow procedures to ensure maximum efficiency*Support other teams or departments with various administrative tasks(redirecting calls, disseminating correspondence, scheduling meeting, etc.)

Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances.Timely and accurate processing of payoff statement quotes, including prepayment penalty and refund calculations.Resolve mortgage research items by utilizing the servicing systemAssists borrowers with late charge waiver, due date change, and other loan maintenance requests.Process verifications of Mortgage for both internal and external customerInput data and verify information as it pertains to processing telephone draft payments.Provide customers with information about company products and services to generate additional revenue through cross-sell/up-sell opportunities.Properly document each customer interaction in the servicing systemPerform loan-related mathematical equationsPerform follow-up and research tasks to ensure problem resolutionAdhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.

Provide counseling services for individuals that may be dealing with acute crisis such as natural disastersConduct face to face or via telephone assessmentsProvide accurate and timely referrals if neededProvide temporary forms of advocacy; help them regain sufficient levels of functioning so that they are able to resume advocating for themselves.

Used communication and customer service skills via phone, mail, face-to-face, and emailAnswered inquiries regarding the online banking experience of a diverse set of customersWalked users through a variety of issues using verbal/written instructions as a guideline

Associate Of Applied Science, Professional Office Technology

Certificate, Medical Office Specialist

Graduated with Honors Dean’s List for 3 semesters