• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business • Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions • Proactively take ownership of resolving and preventing client banking problems • Cultivate and maintain relationships with partners to work as one RBC team • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Worked with clients, from within Encana, to achieve identified goals through website design and communication subsidies to increase the client’s website traffic. Conceptualized, facilitated and implemented an internal communication campaign, centered around Canada 150, to increase employees understanding of the functions of internal communications platforms. Created internal communication materials to inform employees of important company directives. Responsible for the assembly of an internal online SharePoint database to provide communications personnel with successful third-party sources for internal/ external messaging.

Continuously met and exceeded sales quotas given by management. Responsible for collecting and securely handling clients financial deposits, to ensure the seamless approval of client purchases. Consistently received exceptional customer reviews by maintaining strong relationships. Professionally administered complex sales agreements to customers by helping to decipher the intricate language of the contract so that clients feel secure and confident in their purchase decision. Responded attentively to concerns, questions and tasks from customers on a daily basis developing strong client relationships resulting in referrals.