Tray Roberson Email & Phone Number

Sandersville, Georgia

Augusta, Georgia Area

•Manage consumer interactions professionally, efficiently and with good communication skills. •Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution. •Adhere to published policies and procedures and ensure that all consumer interactions are properly document in SAP CRM. •Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls. •Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs. •Drive achievement of departmental revenue goal achievement through the sale of extended service agreements, parts and accessories to consumers. •Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements. •Exceed established key performance indicator metrics such as: quality, consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution. •Drive efficiency and change through continuous improvement – personal and team. •Provide back-up support for other queues and departments as necessary

Augusta, Georgia Area

Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. May remote in to client computers in order to fix a problem. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization.

Milledgeville

Promote trust and respect among associates.• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. • Offer product samples to help customers discover new items or products they inquire about. • Inform customers of grocery specials. • Provide customers with fresh products that they have ordered. • Recommend grocery items to customers to ensure they get the products they want and need. • Check product quality to ensure freshness. Review "sell by" dates and take appropriate action. • Label, stock and inventory department merchandise. • Report product ordering/shipping discrepancies to the department manager. • Display a positive attitude. • Stay current with present, future, seasonal and special ads. • Adhere to all food safety regulations and guidelines. • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. • Notify management of customer or employee accidents. • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. • Must be able to perform the essential functions of this position with or without reasonable accommodation

Milledgeville, Ga

Unload trucksSort products in the backroomStock products on shelvesEnsure aisles are neat and area is cleanEngage vendors and drivers with a positive attitudeGreet customers and answer their questions

Milledgeville, Ga

Responsible for ensuring the efficient processing, verification, and distribution of received merchandise shipments. This includes supervising the receiving, stocking, and organizing of merchandise in accordance to company procedures. Also responsible for processing receipt of merchandise and noting damaged shelving or display units. Provide excellent customer service by assisting customers in locating, selecting, demonstrating, and loading of merchandise

Associate Of Science - As, Computer Systems Networking And Telecommunications

certified Microsoft Networking Specialist, Certified computer repair & networking specialist, and A+ Certification ready.

Networking Specialist Diploma, System, Networking, And Lan/Wan Management/Manager, 3.0

Diploma in Networking Specialization. Will have AAS in it in December of 2017.