Troy Carter Email & Phone Number

Anaheim, California, United States

Manage client, participant, and end user relationships on commercial new construction energy efficiency projects. This includes gathering the information needed to set up and run projects, coordinating project work deadlines and meetings, managing expectations of design teams and program managers, reviewing energy analysis and verification work, presenting energy reports to design teams, providing consultation, and pursuing project work for utility programs.

Calabasas, California, United States

Los Angeles, California, United States

Los Angeles, California, United States

• Conducted interviews with public community members to gather data related to the US Census in 2020. • Interacted with 150+ people per day; assisted respondents in filling out census forms to ensure accuracy.• Traveled throughout Los Angeles County on a daily basis to complete assignments based on assigned territories.• Performed filing and database entry into government platforms.

Beaverton, Oregon, United States

• Provided customer service and technical support for clients; logged all pertinent information into Salesforce.• Communicated with technicians and coordinated repair assignments across the US for key clients.• Monitored website and social media activity for opportunities to improve the overall customer experience.• Conducted 50+ service and sales calls per day in order to maximize sales and productivity.• Scheduled the delivery and retrieval of high-value domestic and international freight, in accordance with federal laws.• Trained 2 team members; provided analytical coaching and mentorship to maximize performance.• Promoted to technical support to assist with B2B large format video walls and desktop monitors.

Portland, Oregon

• Managed 9 environmental services staff at a long-term care facility comprised of 320+ residents.• Ensured adherence all according to policies and procedures of the client, as well as federal/state requirements.• Monitored quality standards, managed inventory, and enforced safety guidelines throughout the facility.• Maintained records of income and expenditures, supplies, personnel, and equipment to ensure accuracy.• Assisted with the hiring, on-boarding, and training of new employees throughout the facility.• Coordinated and ensured timely completion of floor maintenance projects.

Portland, Oregon

• Engaged executives of multifamily property management companies to enlist in energy efficiency programs.• Secured 200+ client accounts for the Energy Trust of Oregon; achieved 90%+ of quotas each year.• Coordinated on-site walkthrough surveys for the Lockheed Martin Business Development team.• Determined program eligibility for large scale renovations, with budgets of up to $100M+.

Salem, Illinois

• Managed daily operations of a vehicle transportation company while interfacing with high profile clients.• Brokered and coordinated shipping routes for the enclosed transport of high value automobiles.• Spearheaded B2C inbound calls and emails; provided shipping and insurance quotes for each order.• Collaborated with client and celebrity privacy concerns while ensuring adherence to confidentiality.

Frankfurt Am Main Area, Germany

• Designed specialized student curriculum while encouraging an interactive learning environment.• Ranging from CEOs to interns, trained business professionals on various international business practices.• Taught business-focused Mandarin Chinese and English.

Zhenjiang, Jiangsu, China

● Designed a curriculum for students.● Taught ages 3 - 14 years old, over 300 students in total. ● Planned after school events and fundraisers.

Focus, Mandarin Chinese And Chinese Culture

Bachelor Of Business Administration (Bba), International Business Management

Activities and Societies: Foreign Exchange Student liaison.In addition to my scheduled classes, I also organized a group that helped.

Computer Science

Attended Kaskaskia College, primarily to take my general classes before moving on to a larger school.