VP Engineering reporting to the CEO.Working as part of the exec team to build and implement Unibuddy's business, technology and people strategy.- Leading product and platform Engineering teams (50 Engineers at peak) to deliver a technical strategy aligned to and supportive of the company's goals.- Consolidating varied teams into consistently sized, fully resourced multi-functional squads.- Aligning squad composition and standardising ways of working to boost focus and effectiveness as well as allowing mobility between squads and ensuring that most squads include members from both of our development centres (London and Bangalore).- Realigning domain ownership, reinforcing agile best practices and adapting squads to adopt an experimentation-driven user jobs to be done approach to product development.- Unifying the product and technology roadmaps to enable large, cross-team technical projects to be delivered alongside product development without the need for dedicated teams.- Continued to break services in to microservices and micro frontends to enable fully independent deployment and to promote platform automation to remove friction from the development and deployment process.- Downsized the team from 50-30 as part of wider restructuring while maintaining delivery metrics on an upward trajectory.

Head of the IT service delivery department, comprising 8 members and delivering web and infrastructure operations, application support and help desk services to the organisation.Engagement with senior managers and potential buyers throughout the tender and due diligence process which led to acquisition by Fitch group. Provided documentation and metrics for IT ops and platform architecture via VDR and in expert sessions with prospective buyers, promoting confidence in the maturity of BMI's IT infrastructure and processes and contributing to a successful sale.Introducing Dev/Ops processes which clarify responsibilities and lines of communication, selectively automating repetitive tasks and formalising packaging and deployment standards to ensure successful delivery. Currently implementing a metrics-driven product delivery process across the IT delivery function, in collaboration with head of department peers and stakeholders.Improved uptime, performance and platform resilience by re-hosting external platforms and re-architecting the core IT infrastructure. Currently running a cloud migration project to deliver the cost, efficiency and geographical performance benefits of adopting cloud hosting (AWS).Review of service delivery processes, leading to improved communications within and by my teams, streamlined working processes between the service desk and app. support teams and greatly improved IT support in the international offices through selecting support partners, improved lines of communication and better problem management.Improvement of KPI tracking and metrics by reviewing monitoring systems, measuring SLA adherence and improving reporting to support a company-wide adoption of metrics-driven decision making.

Head of the Professional Services department at NCC Group Web Performance (formerly SiteConfidence).Led a team of technical consultants delivering web performance advisory services, technical account management.Developed the portfolio of web performance advisory services, taking professional services from a value add to a fast-growing standalone revenue stream worth c. £360k pa. Restructured the product management process to formalise the engagement between commercial teams and the IT delivery function. Created separate business prioritisation and IT development sprint planning processes to ensure deliverability of projects and support the development team’s transition to an agile development process while providing an appropriate forum for the business and customers to influence requirements.Restructured my team to enable better service provision and wider distribution of skills resulting in more efficient employment of team members in a multi-functional, mobile team. Ensured clear and scalable separation of responsibilities between my teams and Conducted a major review and subsequent implementation of new service management processes for the Professional Services team, enabling improved and measurable service delivery.

Web Operations manager responsible for the delivery of web services and the operation of web delivery platforms at Practical Law Company, a privately owned, international company with about 400 staff which creates, publishes and maintains legal know-how services for the legal profession. Reporting to the CTO.The technical environment is based mainly on the Fatwire Content Server CMS. The web and internal service production platforms are spread across 4 data centres in the UK and Europe.Main Technologies employed: Fatwire CS, JBoss, Oracle, RHEL5, Saxon/Sarvega, Google GSA, Netscaler.Key responsibilities:Day to day operational management of PLC’s online applications on the web facing production platform and across all development, test and pre-production environments. Remit also extends to internally facing website editorial systems.Delivery of customer facing web services to a 99.95% uptime SLA and delivery of support services to internal users.Management of the Operations team, a team of 6 to 11 engineers, depending on project load, which incorporates a mixture of system engineers, database administrators and developers. Includes personal development of staff and provision of 24 hour support coverage.Management of the relationship with the managed service and hosting provider, which manages the infrastructure in 4 delivery data centres. Management of other suppliers to the web services department.Responsible for the web services operational budget.Management of departmental policies and inter-departmental communication, incident/problem management and work flow processes within the IT department. Implementation of ITIL service management within the IT department.Membership of IT department management team. Twice weekly review and action meetings and membership of the strategy, performance and architecture groups.

Head of IT InfrastructureResponsible for the web delivery systems, all IT infrastructure and the infrastructure team at The Digital Property Group Ltd., the operator of www.primelocation.com and www.findaproperty.com.Delivered on projects to modernise and consolidate the web infrastructure of www.primelocation.com and to merge the web facing and internal corporate IT infrastructures of wwwprimelocation.com and www.findaproperty.com following a company merger.