JOB PURPOSE: In this position I am tasked with running and managing all aspects of the main Ziegler facility repair shop which includes Technicians, Tooling, Vehicles, and facility renovations, maintenance, repairs, cleaning, safety, and security. JOB DUTIES: • Tasked with scheduling weekly workflow for 10 first shift Technicians and two Coordinators. • Working directly with Customers to Quote repairs and in most cases provide a preliminary root cause failure analysis. • Ensuring Customer Experience with repair facility is world class by ensuring clear, timely and accurate communication.• Manage Customer Repair workshop budget and monthly revenue ($950K per month/$11.4MM per year). • Continues development and training of Technicians and Office Staff. • Working closely with Major Account Customers to schedule machine down time to ensure shop availability and timely machine repair/maintenance completion.• Continually nurturing a strong working relationship with Salesmen and PSSR’s to ensure transparency on machine repairs and time to completion.

Position / Title: Technical Services & Product Support Sales ManagerDates of Employment: February, 2022 - October, 2023Description: I was promoted into a strategic role within a new division that included leading operations for a newly opened store location. Additionally, in this role, I monitor store performance and ensure revenue goals ($400K per month/ $4.8MM per year) were consistently achieved in addition to leading a team of 20+ individuals representing a combination of technical staff and Sales Team members.➥ Played a lead role in the store hitting revenue goals by working closely with the internal billing department to ensure customer invoices were being sent and collected in a timely manner. ➥Provide an exceptional customer experience to a major client that has a $15MM contract with the organization by partnering with internal team members to ensure the client’s equipment is always functional and maintained appropriately. ➥Identify opportunities to develop team members by providing consistent feedback and performance evaluations in addition to implementing processes to effectively manage recruiting and training/onboarding. ➥Designed several internal process improvements which have included the creation of a bar code system used to track SOS samples in addition to a Louisiana internal DSN process that supports incoming tickets.➥Implemented innovative account management strategies, built rapport with key customers within the territory, attended training events, and drove the adoption of new sales processes to the entire team. ➥Hired and supported a Hydraulic Specialist role on the team focused on selling and quoting, resulting in attaining a #1 sales ranking in the CAT North American hydraulic pump and motor category. ➥Additional awards won include CAT Hydraulics Cylinders and Rods Sales To Users Growth – 2nd place (North America) and CAT Hydraulics Overall Hydraulic Sales To Users Growth – 1st place (North America)

Company / Organization: Caterpillar Inc.Position / Title: Parts and Sales Support Operations RepDates of Employment: 2019-2022Description: In this role, I managed day-to-day operations that included reviewing dealer metrics and providing feedback to those dealers on potential opportunities for improvement. I reviewed and resolved escalated operational issues in addition to identifying opportunities to improve sales and customer satisfaction.➥Recognized as a subject matter expert regarding various technical aspects of the role in addition to consistently demonstrating an ability to build effective relationships with both dealers and internal team members. ➥Supported a large client (dealer) during a migration from a DBS-based ERP system to MS Dynamics which required assisting with all transition activities and providing technical assistance when needed. ➥Reduced risk score for a large customer from 1.5% to .7%.

Company / Organization: Caterpillar Inc.Position / Title: Technical Service RepresentativeDates of Employment: 2012-2019Description: I was hired into a hands-on role focused on leading technical support and sales operations within the Midwest territory of the United States. In this individual contributor role, I traveled extensively to client sites, made appropriate product recommendations, investigated equipment failure issues, and provided training to dealers on product and engineering specifications/applications.➥ Salvaged a large customer relationship which resulted in a multi-million-dollar sale of additional fleet equipment by performing root cause analysis of product issues that the dealer was having and identifying appropriate solutions.

Service technician in New and Used department. Perform service and maintenance on all rental fleet machines. Prep new machines for delivery. Rebuild engines, transmissions and different hydraulic systems. Trouble shoot and install different electrical systems.