Trevor Downs Email & Phone Number

Ann Arbor, MI

Responsible for mining and analyzing data from 20 franchise systems (over 4000 stores) to provide detailed reporting solutions and dashboards used in decision making throughout marketing, franchise development, operations, IT, and executive departments. My current primary initiatives include:- Manage internal BI Portal for Neighborly and two.

Ann Arbor, MI

Initially managed the progress and development of the proprietary software for 1-800-DryClean brand before switching to the Mr. Handyman brand. Duties included providing level 3 technical support to franchisees, maintaining relationship with third-party software vendor, tracking software bugs and issues, presenting proprietary software to prospective.

Ann Arbor, MI

Provided technical support for the Mr. Handyman and Molly Maid franchise systems (over 300 locations). Presented proprietary software systems to prospective franchise candidates. Trained new franchisees to use proprietary software. Wrote T-SQL queries to create reports for internal staff. Provided dedicated support for home office staff.

Bowling Green, OH

Contract position at Sky Financial Datacenter. Responsibilities included monitoring the status of over 300 branch locations & automatic teller machines, assigning tickets to the proper parties when issues arose, and mitigating issues to higher levels of support when needed. Additionally, this position was responsible for monitoring daily database backups.

Monroe, MI

Performed a wide variety of customer service duties for campground guests, including booking reservations, processing check-ins, stock management in on-site store, and served as acting manager for store staff. Additionally served as on-site technical support for store and office staff, graphic designer for campground guide given to guests (redesigned.